Talent.com
Dunkin'
Shift LeaderDunkin' • Durham, NC, United States
Shift Leader

Shift Leader

Dunkin' • Durham, NC, United States
2 days ago
Job type
  • Full-time
Job description

Shift Leader Position

We are looking for shift leaders to join our Dunkin' team!

Shift leaders are responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits:

  • Flexible scheduling to meet your needs
  • Paid on the job training provided
  • Growth potential we promote from within
  • Free meals and employee discounts
  • Medical benefits and 401k with employer match
  • Employee referral program up to $100 cash

Summary:

Shift leaders are generally responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include:

  • Team environment
  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Operational excellence
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  • Profitability
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to brand standards
  • Skills/qualifications
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High school diploma or equivalent, preferred
  • Competencies
  • Guest focus
  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following brand recommended guest recovery process
  • Passion for results
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others
  • Problem solving and decision making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Interpersonal relationships & influence
  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.

Create a job alert for this search

Shift Leader • Durham, NC, United States

Similar jobs

Assistant Manager - FT - 146

FullSpeedAutomotiveHolly Springs, NC, United States
Full-time

Grease Monkey 0146 - Holly Springs, NC 27540.Level Experienced Position Type Full Time Category Automotive.FullSpeed Automotive is one of the largest multi-brand automotive service platforms in the... Show more

 • Promoted

Shift Lead

Insomnia CookiesDurham, NC, United States
Part-time

As a Shift Leader at our Duke store located at 1105 W Main St, Durham NC 27701, you are the captain of our bakery day or night! You understand what it takes to Own the Night (and beyond), by predic... Show more

 • Promoted

Shift Manager

Checkers & Rally'sDURHAM, NC, US
Full-time

At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager thru managing successful shift... Show more

Front Line Manufacturing Manager (Bulk Drug Substance - Downstream) - Day Shift

AmgenHolly Springs, NC, United States
Full-time

Manager Manufacturing (Downstream) - Day Shift.HOW MIGHT YOU DEFY IMAGINATION?.You've worked hard to become the professional you are today and are now ready to take the next step in your career.How... Show more

 • Promoted

Team Manager - Apex, NC

PaneraApex, NC, United States
Full-time

At Panera, our leaders are celebrated for bringing out the best in their teams.Enjoy great perks, a welcoming culture, and the opportunity to make a real impactevery day.Get ready to rise and come ... Show more

 • Promoted

Regional Sales Leader

PentairApex, NC, United States
Full-time

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet.We put our mission into practice, helping the world sustainably move, improve, and enjoy... Show more

 • Promoted

Shift Supervisor

Oak St. HealthDurham, NC, United States
Full-time +1

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Show more

 • Promoted

General Manager

Pizza HutRoxboro, NC, United States
Full-time

If you're an experienced restaurant or retail manager, think about a career with Pizza Hut.You know who you are - a natural leader, you love putting together a winning team.You're all about teachin... Show more

 • Promoted

Retail Assistant Store Manager - 0476

FirstCash, Inc.Roxboro, NC, United States
Full-time

Retail Assistant Store Manager.We are currently looking for the right Retail Assistant Store Manager to join our team!.We offer an easily achievable commission structure that pays you for every tra... Show more

 • Promoted

Team Manager - Apex, NC

Panera BreadApex, NC, United States
Full-time

At Panera, our leaders are celebrated for bringing out the best in their teams.Enjoy great perks, a welcoming culture, and the opportunity to make a real impactevery day.Get ready to rise and come ... Show more

 • Promoted

Shift Lead

Hempieâ€sDurham, NC, United States
Full-time

Replies within 24 hoursBenefits:401(k)401(k) matchingCompetitive salaryDental insuranceEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & deve... Show more

 • Promoted

Crew Leader - FT

AsplundhDurham, NC, United States
Full-time

The Crew Leader is responsible for directly supervising a crew while on the job site and ensuring the crew works safely and efficiently while delivering quality jobs on time.This position is respon... Show more

 • Promoted

Shift Leader

Planet FitnessDurham, NC, United States
Full-time

Let's face it we've got one life to live and a lot of that life is spent working.Why not spend your time helping others in a place where you can escape judgement and just be you?.Our mantra at Pla... Show more

 • Promoted

General Manager

Five GuysApex, NC, United States
Full-time

We're looking for a General Manager who runs a great restaurantevery shift, every day.This is a hands-on leadership role responsible for driving sales, building a strong team, and delivering fast, ... Show more

 • Promoted

Chapel Hill - Shift Leader

sweetgreenChapel Hill, NC, United States
Full-time +1

A Healthier Future Starts With You!Every great team is led by a great leader.As a Shift Leader, you'll support daily restaurant operations and bring our mission to life, building healthier communit... Show more

 • Promoted

Director, Operational Excellence

FUJIFILMHolly Springs, NC, United States
Full-time

The Director, Operational Excellence is responsible for driving continuous improvement initiatives and promoting Lean Sigma methodologies across the manufacturing facility.This role leads the imple... Show more

 • Promoted

Shift Leader

Papa JohnsDurham, NC, US
Full-time

The Shift Leader supervises shifts and/or work areas in the operation of a Papa Johns restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitabilit... Show more

 • Promoted

SHIFT SUPERVISOR

Jason's DeliDurham, NC, United States
Full-time

Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976.At Jason's Deli, we work hard to ensure that our employees are rewarded with advancement, recognition, an... Show more

 • Promoted

Shift Lead

BanfieldDurham, NC, United States
Full-time +1

If you are a current associate, you will need to apply through our internal career site.Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.SUMMARY OF JOB PURPOSE AND FU... Show more

 • Promoted

CDL A Team Drivers - $25,000 Sign-On

Transco LinesSemora, NC, United States
Full-time

Earn up to $220,000 per team annually*.Up to $25,000 sign-on bonus available for a limited time*.Average truck age just over 1 year - no inward-facing cameras.We know being a driver is tough.That's... Show more