Assistant Branch Manager

Invisible Fence Brand Job Opportunity

At Invisible Fence Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world's first dog fence. It's that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions. It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet's companionship. The way we look at it, nothing could be more revolutionaryor more wag-worthythan that!

When it comes to improving the lives of pets and their people, it's never a job. It's a labor of love.

Responsibilities

Be an ambassador of Invisible Fence Brand. Primary role is to assist in management functions and scheduled for up to 20-80% out in the field running a schedule when needed. Coach/train/manage employees to promote our standards of operations and philosophies. Communicate with Operations Manager or Area Manager to validate that field operation employees always provide effective and efficient service to our customers. Report to Operations Manager or Area Manager on staff's progress and opportunities. Complete necessary documentation and reports thoroughly, timely, and accurately. Assist Operations Manager and Manager of Local Outreach & Market Engagement with local marketing events. Document all coaching via written/email after verbal communication effectively. Review trainee's documentation for thoroughness, timeliness, and accuracy. Perform a variety of administrative duties. Help team to consistently deliver top notch customer service which reflect positive customer engagement for high NPS scores. Lead by example and communicate clearly and effectively to your team. Assist with hiring and training of new staff members in the field. Evaluate staff performance alongside the Operations Manager or Area Manager. Assure work meets Invisible Fence Brand standards. Promote/direct/perform continued education and training of staff. Perform employee reviews and assist with corrective action as needed. Other duties as assigned.

Vehicle and Machine/Tool Maintenance Maintain and service own car according to Vehicle Agreement. Oversight and general management of fleet. Assure proper stocking and inventory for field operation vehicles, counters, and warehouses. Manage tool and equipment inventories and evaluate equipment for replacement. Hold employees accountable to handling tools/machines properly and with care. Inventory Control Maintain stocking and inventory for vehicle and warehouse. Conduct and/or direct quarterly (at minimum) inventory and performing vehicle scans. Make corrections / adjustments to serialized stock after inventory scans to ensure numbers stay correct. Keep inventory secure from theft. Ensure all serial numbers are assigned as needed.

Technician Duties (when needed)

• Install Invisible Fence Brand Pet Containment Systems as needed.
• Setup, operate, and maintain installation equipment.
• Service all models of Invisible Fence Brand Pet Containment Systems.
• Train pets following Invisible Fence Brand protocol.
• Train customers on program to continue pet training.
• Full Understanding of Training Equipment
• Program Computer Collar.
• Establish and maintain correct fit of computer collar.
• Use of CF3000/CF4000 Programmer.

Deliver superb Customer Service

• Help design and confirm layout with customer.
• Return calls to the office regarding customer concerns as soon as you get the message.
• Collect customer referrals and endorsement letters from customers.
• Consistently deliver friendly, professional service.
• Greet all pets and customers.
• Communicate with customer the goals of each training session.
• Consistently deliver friendly, positive, and professional service.
• Return calls to office regarding customer expeditiously.
• Collect customer referrals and endorsements from customers; refer to Marketing Dept when applicable.
• Make future appointments and answer inquiries.
• Complete necessary documentation with customer at each appointment (homework).
• Send assigned follow up emails/texts to customers after training appointments.

Qualifications

Strong Leadership Skills, Strong Customer Service Skills, Machine Maintenance, Able to work in a fast-paced environment and adapt to change. Proficient in Microsoft Office programs, Salesforce, skilled on cell phone & laptop. Associate degree or higher is preferred. 3 - 5 Years of Management Experience in an outdoor retail environment or a leadership role with IFB.

Accountabilities

Customer satisfaction Technician and trainer performance Hitting goals and staying in budgets AttendanceRelationships: Reports to Operations Manager or Area Manager Partner with Field Services team Management of technicians and trainers Partnership with Sales team