Talent.com
O'Reilly Automotive
Installer Service ManagerO'Reilly Automotive • Athens, GA, United States
No longer accepting applications
Installer Service Manager

Installer Service Manager

O'Reilly Automotive • Athens, GA, United States
23 days ago
Job type
  • Full-time
Job description

Technical Parts Specialist

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service.

Bilingual candidates encouraged to apply.

Essential Job Functions:

  • Responsible for maximizing installer sales, focusing on market entitlement.
  • Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.
  • Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.
  • Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
  • Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.
  • Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner.
  • Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system.
  • Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly.
  • Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable.)
  • Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly.
  • Ensures customers' new, core and warranty returns are picked up and credited in a timely manner.
  • Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
  • Works with store manager and credit department to assist with collection of past due accounts.
  • Provides input to store manager, regarding ISS and delivery specialist performance evaluations.
  • Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses.
  • Completes routine MVR and driver's license audits on delivery specialists.

Skills/Education/Knowledge/Experience/Abilities:

Required:

  • Leading technical parts specialist, good background in mechanics
  • Above average communication skills

Desired:

  • Hands-on knowledge of automotive repairs
  • ASE Certification
  • Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package:

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.

Create a job alert for this search

Installer Service Manager • Athens, GA, United States

Similar jobs

Credit Manager

Farmers Home FurnitureAthens, GA, United States
Full-time

Accounts Receivable And Collection Specialist.The purpose of this classification is to perform work functions associated with coordinating, overseeing and managing accounts receivable and collectio... Show more

 • Promoted

HR Shared Services Service Delivery Tools Manager

Genuine PartsAthens, GA, United States
Full-time

HR Shared Services Service Delivery Tools Manager.The HR Shared Services (HRSS) Service Delivery Tools Manager is a key role in developing the strategic roadmap for HRSS service delivery tools and ... Show more

 • Promoted

Assistant Plant Manager - Plywood

Koch IndustriesMadison, GA, United States
Full-time

Assistant Plant Manager - Plywood.At Koch, employees are empowered to do what they do best to make life better.Learn how our business philosophy helps employees unleash their potential while creati... Show more

 • Promoted

Management Training Program

Express Oil Change & Tire EngineersAthens, GA, United States
Full-time

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, a... Show more

 • Promoted

Sales Account Managers Multiple Levels

DHD ConsultingCommerce, GA, United States
Full-time

Sales Account Managers Multiple Levels.Commerce, Georgia, United States.Sales Account Manager roles across all levels, including:.These positions will support our growing client base and help drive... Show more

 • Promoted

MANAGEMENT

RaffertysAthens, GA, United States
Full-time

Rafferty's Restaurant & Bar is a full-service restaurant concept with a 40-year history, a "made-from-scratch" menu, and that promotes a friendly and professional work environment.Rafferty's Restau... Show more

 • Promoted

Automotive Assistant & Service Managers

Mavis TireAthens, GA, United States
Full-time

Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers.Put your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive... Show more

 • Promoted

Kitchen Manager

Jim 'N Nick'sAthens, GA, United States
Full-time

Run effective shifts across the whole kitchen: pit, line, prep, and dish.Coach and develop assistant managers and team members on food quality, safety, sanitation, and standards.Manage BOH budgets,... Show more

 • Promoted

Assistant Manager

SonicAthens, GA, United States
Full-time

There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees.This elite group gets to work with awesome people, earn great pay, and sport the cool unifo... Show more

 • Promoted

New Car Sales Manager

O'Steen Automotive GroupAthens, GA, United States
Full-time

Join One of the Fastest-Growing Volvo & Acura Dealerships in Georgia!.O'Steen Automotive Group | Athens, GA.The future has arrived in Athens, and we're just getting started.O'Steen Automotive Group... Show more

 • Promoted

Engineering Manager

Trinity HealthGreensboro, GA, United States
Full-time

Performs procedures to ensure surroundings conducive to patient well-being, to maintain continuous service of environmental control equipment, facilities, systems/equipment and utilities and to ens... Show more

 • Promoted

Service Manager

VestisWatkinsville, GA, United States
Full-time

Overall Market Center (MC) Service results, including but not limited to, Customer Retention, Growth, Loss and Ruin, Piece Budget, Safety, Employee Retention, Accounts Receivable (AR) Collection, R... Show more

 • Promoted

Electrician with Alternative Energy Southeast

Ladder by BuildforceAthens, GA, United States
Full-time

Solar Pv And Bes Electrical Technician.The Solar PV and BESS Electrical Technician will be part of Alternative Energy Southeast's Field Operations team.As an integral member of the team, the ideal ... Show more

 • Promoted

Traveling Equipment Superintendent - Kiewit Equipment Services

KiewitAthens, GA, United States
Full-time

Traveling Equipment Superintendent - Kiewit Equipment Services.Location: Chattanooga, TN, US Athens, GA, US Arlington, VA, US Mebane, NC, US Detroit, MI, US Saint Louis, MO, US.Job Level: Mid Level... Show more

 • Promoted

Shift Manager

The VarsityWatkinsville, GA, United States
Full-time

Varsity Shift Manager Opportunity.The Varsity has been a part of Atlanta's landscape since 1928, from our "big red V" sign over the downtown connector to our community restaurants.Our vision is to ... Show more

 • Promoted

MAINTENANCE MANAGER

Work For Warriors GeorgiaAthens, GA, United States
Full-time

Due to an internal promotion, we have an excellent career opportunity for an experienced Maintenance Manager at our CertainTeed Insulation manufacturing plant in Athens, GA.Under the direction of t... Show more

 • Promoted

Installation Technician- Radon Mitigation

National Radon DefenseAthens, GA, United States
Full-time

Help Georgia Radon Defense achieve our mission to improve the indoor living environments of our community.We protect local families from cancer-causing radioactive gases, and we are actively buildi... Show more

 • Promoted

Quality Manager

HansenCommerce, GA, United States
Full-time

HANSEN Technologies Job Opportunity.HANSEN Technologies, located in Commerce, Georgia, is a global leader in the design and manufacturing of valves and controls for large industrial refrigeration s... Show more

 • Promoted

General Manager

Pizza Hut - Flynn GroupCommerce, GA, United States
Full-time

Pizza Hut Restaurant General Manager.Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.Today we... Show more

 • Promoted

Manager In Training (Part-Time)

Hibbett SportsAthens, GA, United States
Part-time

The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties.The Manager in Training is knowledgeable in each product area or depart... Show more