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Chick-fil-A
Operations SupervisorChick-fil-A • Columbia, SC, United States
Operations Supervisor

Operations Supervisor

Chick-fil-A • Columbia, SC, United States
6 days ago
Job type
  • Full-time
Job description

Operations Supervisor

The Operations Supervisor will execute the organization, set-up, and management of the team towards the accomplishment of the business vision and restaurant goals for the shift. They will aid the Managers & Directors in the continued development and productivity of all team members and specialists in the organization.

Basic Responsibilities:

  • Shift Preparation: Execute the mentality that "Prior Preparation Prevents Poor Performance:" Be ready for shift before arrival
  • Catering: Manage and execute pick up catering orders
  • Opening and Closing: Complete in a safe and timely manner; ensure lights are on and alarms are off
  • Board Setup: Ensure the team members are organized on the set-up board and in place to execute tasks on time
  • Shift Huddles: Gather with each team member or group to ensure goals for shift are enthusiastically communicated
  • Operational Excellence: Deliver a remarkable dining experience for all guests through food, cleanliness, speed, and attentive and courteous behaviors
  • Sedgwick: Handle insurance/liability claims of all areas during scheduled shift and communicate the incident to the appropriate people
  • Behavior and Culture: Ensure all who service the Hospitality and Quality Departments are behaving professionally and contributing to a positive work environment
  • Cash Management: Ensure all systems are followed, finances are accurate and drawers are counted and "clean" for next shift; handle all back office cash and coupon management and end of day business management tasks
  • Technical Support: Contact I.T. help desk for any computer related issues
  • Documentation: Properly document any employee issues or disciplinary conversations
  • Store Communication: Proactively communicate via team text any pressing notes regarding team members, guests, or equipment/facilities; follow up on issues post-shift to ensure proper closure
  • Equipment: Ensure head-sets, iPads, and credit card readers are charged, equipment is in its proper place, and office is clean and organized before leaving
  • Cleanliness/Organization: Ensure the store is always "backstage ready"; leave it better than you found it; FIFO
  • Systems/Standards: Ensure all Chick-fil-A standards and store systems are being followed and executed
  • Development: Teach, coach, and develop Team Members into valuable restaurant leaders
  • Time Punches: Correct time punches daily to ensure they are accurate
  • Success Factors & Behavioral Characteristics:
  • We will know the Supervisor is successful when we see:

    • 80% minimum score on Attentive and Courteous CEM metric measured weekly
    • 80% minimum score in Overall Cleanliness CEM metric measured weekly
    • 80% minimum score in Speed of Service CEM metric measured weekly
    • 98% minimum score in Order Accuracy CEM metric measured weekly
    • 80% minimum score in Taste of Food CEM metric measured weekly
    • 75% minimum score in Overall Satisfaction CEM metric measured weekly
    • Labor cost efficiency Top 50%

Work Schedule

  • 8 hour shift
  • 10 hour shift
  • Weekend availability
  • Monday to Friday
  • Day shift
  • Night shift

Benefits

  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount
  • Paid training
  • 401(k) matching
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Operations Supervisor • Columbia, SC, United States

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