The Customer Service Lead supports the manager by providing day-to-day leadership for a team of customer service representatives who handle customer inquiries, manage orders and issue resolution through telephone and email. You will be a first-level resource for the team, offering guidance, troubleshooting support, and escalation handling while helping ensure service quality and adherence to established processes. This onsite role will sit in Avon, MA and will report to the Customer Service Manager.
The base salary range for this position is $50,000 to $70,000, with a possibility of an annual bonus up to 2.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation and Holidays, Employee Assistance Program (EAP), Disability/Leave, Family Leave and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Lead Customer Service Assistant • Avon, MA, United States
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