This customer service base coach position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration, and courtesy at all times. Although customer service is a top priority, a large number of the CSRs/Coach daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. Conduct new employee and recurring training as needed with CSR's. The CSR Coach is also responsible for entering data related to invoicing, payment processing, and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water, and other items as provided. The CSR Coach must be able to accommodate changing work hours, variable schedules, and weekend work as required.
Qualifications:
Skills/Abilities:
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Base Coach • Orlando, FL, United States
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