Associate Manager

Associate Manager

The Associate Manager is a developmental position. Candidates must demonstrate a commitment to personal development and to individual store and overall company success. This position is designed for aspiring leaders who are eager to develop their management skills and grow within our organization. As an Associate Manager, you will undergo a comprehensive training program to gain hands-on experience in various aspects of our store operations.

The Associate Manager is responsible for supporting the Store Manager in the daily operation of the store, learning all store management responsibilities and role modeling excellence in customer service. To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our "Living Brand" by building relationships with our customers.

Desire to become a Store Manager

Ability to manage a store within 6-12 months

Must be at least 21 years of age

Must have at least a High School diploma or equivalent

Reliable transportation

Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.

Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations

Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures

Effectively operates and maintains all approved store equipment

Ensures minimum image standards are met at all times

Assists store manager with recruiting and interviewing qualified applicants

Assists store manager in leading, motivating, inspiring, training, and coaching all employees

Ensures store security and safety for all customers and employees. Promptly reports any incident

Ensure proper safety, maintenance, cleanliness, and image standards are maintained for the entire store through store image reviews, proper merchandising, safety audits, and proper use of the daily and weekly shift duties lists

Maximizes sales and gross profit dollars by responsible and profitable marketing of merchandise and proper product availability and display

Assists with Management duties in the absence of the Store Manager (ie. Banking/Safe Procedures, vacation coverage, etc.)

Completion and attendance to Development Courses and Training requirements including but not limited to:

Monthly Associate Manager meetings

Monthly Living Brand University

Completion of Associate Manager Checklist

Cravin's To Order training

ServSafe Certification

Other duties as assigned

Situational Awareness

Strong customer orientation

Time management; including multitasking, productivity, and a sense of urgency

Excellent interpersonal and highly effective communication skills

High performance team building and strong team player; teamwork and the ability to enhance team members' performance.

Commitment to company mission and values

Basic mathematical & computer proficiency

Constructively deals with conflict

Adaptability, flexibility, and receptive to change

Problem analysis & resolution at both strategic & functional level

Effective decision making based on sound judgment and reasoning

Ability to read, write and understand English

2-4 year college degree

Previous retail experience

No direct reports

While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.