Purchasing and Operations Coordinator - Bilingual Mandarin

Purchasing And Operations Coordinator

Salary: $22 27 per hour

With 30 years of experience in the wireless industry, Superior Communications has become the nation's largest manufacturer and distributor of wireless accessories with the broadest product offerings and services for all channels of distribution.

Superior Communications is looking for a Purchasing and Operations Coordinator in Baldwin Park, CA.

The Purchasing and Operations Coordinator will support the Purchasing and Operations teams by owning daily vendor order/return follow-ups, maintaining accurate shipment and delivery data in the system, coordinating issue resolution (past-due shipments, returns, NCMRs), and preparing standard reports to ensure smooth execution and visibility across internal stakeholders. This position is an entry level position with a bilingual requirement of English and Mandarin.

You will be responsible for...

• Conduct daily follow-ups on vendor Open Order Reports (OOR) to confirm shipment status, tracking details, and delivery timelines; update tracking and ETAs in the system to support planning for Warehouse, Customer Service, and Program teams
• Manage daily vendor return activities by securing RMA numbers, updating internal disposition statuses, arranging return shipments, and monitoring tracking through delivery; follow up on credit memos and reconcile discrepancies (quantity, condition, cost)
• Follow up with vendors and warehouse teams on past-due shipments, obtain revised ETAs, and drive timely issue resolution; escalate risks to buyers as needed
• Coordinate with vendors and warehouse teams on NCMR-related issues, ensuring timely vendor responses, corrective actions, and accurate updates to internal stakeholders
• Support new product launches by monitoring delivery status, flagging risks/delays, and escalating issues to buyers and management
• PO Support (as directed): Monitor supply/demand signals and, under buyer guidance, place purchase orders as needed to support ongoing sales, production, and customer requirements
• Prepare and distribute standard purchasing/operations reports for buyers and management, ensuring accuracy, clarity, and timely distribution
• Perform other duties as assigned to support Purchasing and Operations execution
• Follow ISO/TL9000 requirements

You might be a great fit if...

• 2+ years in purchasing support, supply chain admin, vendor coordination, freight forwarder coordination, or operations coordination
• Logistics experience preferred
• Strong verbal and written communication skills to effectively coordinate internally and follow up with vendors, ensuring clear and accurate information exchange with urgency
• Excel proficiency (filters, pivots, lookups); PowerQuery/BI a plus
• Experience with ERP systems (Navision) preferred
• Familiarity with shipment tracking, RMAs/returns, and warehouse coordination preferred
• Problem-solving skills to identify and assist the department in resolving any issues
• Must be detail-oriented, organized and able to handle multiple priorities daily

Supervisor Responsibilities

This position has no supervisor responsibility

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

This is largely a sedentary role; however, some light lifting is required. This would require the ability to lift 10-pound box, open box, and bend or stand as necessary.

Position Type And Expected Hours of Work

This is a full-time, in office position at our Baldwin Park, California location. Normal business days are Monday through Friday. Work hours will be assigned in advance.

Travel

No travel is expected for this position.

About Superior Communications Superior Communications opened its newest distribution center outside Nashville, TN. The 130,000-square-foot facility supports customers throughout the country with a focus on those in the region. Superior is focused on helping our customers solve their go-to-market challenges through industry-leading services across the supply chain, from geographic location to value-added support in the retail stores.

We offer a great benefits package including Medical, Dental, Vision, Life, Disability, Paid Time Off, Holidays, and 401(k).

At Superior Communications we respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.