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Axelon Services Corporation
Business Support AnalystAxelon Services Corporation • Johnston, RI
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Business Support Analyst

Business Support Analyst

Axelon Services Corporation • Johnston, RI
11 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Business Support Analyst
Location: Johnston, RI
Shift Hours: 8:30 am - 5:00 pm


Job Description:
The Business Support Analyst provides operational support for the Consumer Specialty Operations Account Maintenance & Support team. This role is responsible for performing critical customer-impacting activities that support regulatory compliance, account servicing, and recovery operations. The associate ensures timely and accurate processing of account-related requests, correspondence, and account maintenance activities while meeting established service level agreements (SLAs) and quality standards.

Responsibilities:

  • Process incoming mail operations, including researching, categorizing, and distributing correspondence to multiple teams across the Collections organization.
  • Execute quality control reviews of Recovery Letters and Receipts, ensuring accuracy, consistency, and compliance with company and regulatory requirements.
  • Review the Power of Attorney and Authorization of documents received via mail, fax, or email and perform the necessary maintenance on the account.
  • Perform account tagging and maintenance activities to ensure customer records reflect current account instructions and restrictions.
  • Ensure customer-impacting activities are completed accurately and within established turnaround times and SLAs.
  • Maintain accurate documentation and records for audit and compliance purposes.
  • Partner with internal business partners, collections teams, compliance, legal, and customer service departments to resolve account-related inquiries.
  • Identify process improvements that increase efficiency, reduce risk, and improve the customer experience.
  • Support departmental objectives, reporting requirements, and special projects as assigned.


Required Qualifications

  • High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
  • Strong attention to detail and commitment to accuracy.
  • Effective verbal and written communication skills.
  • Ability to manage multiple priorities and meet deadlines in a production-driven environment.
  • Proficiency with Microsoft Office applications and operational systems.
  • Ability to handle confidential and sensitive customer information appropriately.

Preferred Qualifications:

  • Experience in banking, financial services, operations, collections, recovery, or customer servicing preferred.
  • Knowledge of account maintenance, recovery operations, or regulatory compliance processes preferred.
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Business Support Analyst • Johnston, RI

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