What you will be doing:
Strategic Communications & Reputation Management (The "Why")
Rebrand and Reset: Lead the Communications POD to shift program messaging to heavily focus on the "why"—highlighting the big picture and long-term benefits to the stores to rebuild trust and reset the system's image.
Transparent Messaging: Establish a clear communication channel to gather real, unvarnished feedback from the stores. Transparently communicate what the project team is actively fixing (customer-impacting issues) versus future enhancements, setting realistic expectations.
Phased Readiness Communications: Re-define the week-by-week "T-Minus"
communication cadence (e.g., T-Minus 8 weeks to Post-Go-Live) to ensure RegionalManagers, Area Managers, and Store Managers are consistently informed of rollout dates, infrastructure checklists, and training expectations.
Change Management & POD Integration
Cross-POD Alignment: Embed change management practices across all active PODs (e.g., Cutover & Support, Experience, Training) to ensure that technical fixes and UI optimizations are accurately reflected in end-user communications and training updates.
Change Impact Assessments: Partner with Business System Analysts (BSAs) to execute Change Impact Assessments during the development of new functional
bundles. Translate process maps and technical changes into clear "What’s Changing" guides and FAQs for end-users.
Drive 30/60/90-Day Outcomes: Lead the Communications POD through the designated phases: Observe, Learn, and Understand (30 days), Strategy and Planning (60 days), and Implement and Monitor (90 days).
Stakeholder Engagement & Cultural Alignment
Break Down Silos: Shift the project away from siloed development by ensuring High Impact/High Influence (HI/HI) stakeholders and Subject Matter Experts (SMEs) are actively involved in working sessions and functional design approvals.
Blameless Culture: Foster a "blameless" culture by replacing finger-pointing with shared accountability. Facilitate smaller, monthly functional group Retrospectives to discuss pain points, capture wins, and make necessary adjustments "on the fly".
Readiness & Training Alignment
Support Formal Readiness Paths: Ensure all messaging and change activities align with the newly standardized deployment tracks: The Happy Path (5-week lead time), The Fast Path (2-week accelerated lead time), and the Quick Flip.
Enforce Exit Criteria: Partner with the Cutover & Support POD to communicate and enforce the strict, non-negotiable "Go-Live Readiness Checklist" (or "Houston checklist"). Ensure stakeholders understand that deployments will not proceed unless strict training compliance (e.g., >80%) and system stability metrics are met.
What you must have:
Proven experience in transition management and project management, particularly in technology implementations for the retail industry.
Demonstrated ability to communicate clearly and concisely, both orally, in writing, and in online environments: ability to manage, lead presentations, and effective meetings
Strong leadership abilities to engage and motivate cross-functional teams.
Knowledge of change management principles and best practices.
Strong organizational and work prioritization skills and attention to detail
Other Information:
Expected duration: 6-9 Months with a 30 day notice and potential for renewal
Work location: Hybrid/Onsite in Bend, Oregon - some regional travel may be needed
Full time
Reports to Rollout Manager
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Transition Management (TM) & Communications Lead • Bend, Oregon
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