EPFC Operator II

Overview

Completes all print processes in HRS Print Center Operations in a timely manner and implements escalation procedures by contacting individuals or organizations to ensure a timely resolution.

Responsibilities

• Loads and unloads required paper stock to ensure that proper paper is used for each print job.
• Stocks printer supplies and other storage areas to ensure adequate supply levels.
• Performs normal maintenance and cleaning of printers, including replacing toner, fuser oil, and waste containers, and clearing printer jams to ensure proper operation of printers.
• Monitors and inspects all printed output to ensure that all print jobs meet established quality standards.
• Reports or resolves all maintenance issues to ensure that all machines are functioning within established downtime standards.
• Analyzes and resolves basic printer problems to ensure proper performance of all printers.
• Analyzes and prioritizes workloads, including managing weekly schedule of production jobs, to ensure that all production jobs are completed within established schedules.
• Ensures quality output by making necessary alignments and adjustments to printers.
• Communicates effectively with the data center to ensure timeliness and completion of all print jobs within established schedules.
• Executes and monitors all quarter-end and year-end printing to ensure that they meet established specifications and coordinates resolution of any problems.
• Processes all special requests sent from the data center to ensure that tasks are completed as instructed, meeting all quality and timeliness standards.
• Sets up printer and job properties to execute scheduled jobs, including trays, quantity, duplex, and alignments.
• Performs maintenance tasks including print density adjustments, changing color units, replacing binding tapes and staples, and replacing PR belt and heat rollers.
• Logs calls with Xerox and follows steps to resolve issue before tech is required on site. Documents problem and updates log with resolution.
• Tracks statistical information to assist with planning of print jobs.
• Shuts down and restarts printer subsystems and UNIX workstations (EPS controllers).
• Mentors Level I Operators to ensure that adequate leadership is available.
• Acts as shift supervisor during absences to ensure that adequate leadership is available.
• Performs quality assurance checks on print outputs and coordinates reruns when necessary to ensure that print jobs meet established standards.
• Communicates the status of daily operational tasks through turnover documents and one-on-one communication to keep management up-to-date on Print Center activity.
• Notifies the supervisor of situations that will affect the delivery of scheduled jobs to ensure that all jobs are still completed within established standards.

Qualifications

• Diploma - Required
• 2 years of experience in Print environment or related field.

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.