Team Lead

Recruiting Firm, Riderflex has been hired by our client, 6 Brick's LLC , to find their Team Lead!

Company:

• 6 Brick's LLC Industry: Retail Title: Team Lead Location: Springfield, MA Type: Full-Time, W-2 Compensation: $17.00-$21.00 per hour Benefits: Health insurance Paid time off Employee discount About the Role: There’s no better way to shift and restart your career than joining a growing industry like cannabis. 6 Brick’s, located in Springfield, MA, is a premier dispensary with a mission to connect people and product for the best experience every time.
• A family-owned business with a commitment to the community, we’re looking for a motivated, committed, and experienced Team Lead to help support our Retail team.
• The Team Lead will have strong interpersonal, operational, problem-solving, and organizational skills.
• They will support the Director of Operations by overseeing dispensary employees and managing all retail operations.
• This includes opening and closing responsibilities and day-to-day floor operations.
• All tasks must be performed in accordance with professional guidelines, operational protocols, compliance requirements, and the quality standards established by 6 Brick’s.

Responsibilities:

• Oversee store operations in the absence of the Director of Operations, including opening and closing responsibilities, day-to-day floor operations, and training staff.
• Oversee all aspects of Budtender performance, including monitoring interactions with customers, providing pertinent information for employee performance evaluations, and tracking write-ups related to uniform, performance, and attendance while reinforcing accountability, professionalism, and adherence to company policies and procedures.
• Partner with management to maintain and foster efficient and ongoing communication with dispensary staff and leadership.
• Handle customer complaints while ensuring compliance with local, state, and federal inspection, billing, and licensing requirements.
• Implement strategies to enhance customer service and customer satisfaction.
• Utilize strong math skills for cash handling and financial transactions.
• Manage daily financial reporting requirements and oversee all cash handling procedures.
• Support a structured and compliant retail environment with strong attention to detail and operational consistency.
• Assist in identifying operational challenges and proactively contribute thoughtful solutions.

Skills:

• Demonstrated experience as a Team Lead or in a similar leadership role.
• Proficient in store management practices and inventory control procedures.
• Excellent communication skills and phone etiquette.
• Strong leadership abilities to motivate and inspire team members.
• Exceptional customer service skills to address inquiries and resolve issues effectively.
• Effective problem-solving skills to address and resolve on-floor issues.
• Strong organizational skills to manage tasks, schedules, and priorities efficiently.
• Efficient time management skills to maximize productivity during shifts.
• Ability to mediate conflicts among team members and handle customer complaints diplomatically.
• In-depth knowledge of store products and services to assist team members and customers accurately.
• Flexibility and adaptability in a fast-paced environment to manage unexpected situations calmly.
• Effective delegation skills to assign tasks based on team members’ strengths.
• Keen attention to detail to maintain high standards in store operations, merchandising, cleanliness, and compliance.
• Ability to exercise sound judgment and remain calm in high-pressure situations.
• Ability to proactively identify operational issues and present thoughtful solutions.

Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels. Qualifications:

• Must be 21 years of age.
• Must pass all state-required background checks.
• Ability to lift up to 50 lbs. 1-3 years of previous retail supervisor experience preferred.
• Cannabis industry experience preferred.
• Strong understanding of state/local regulatory guidance, policy, and compliance expectations.
• Ability to interface with CCC if necessary.
• Proficient in adopting new software and ever-evolving technologies.
• Strong knowledge of standard office applications and word-processing software, including Microsoft Office.

Education and Prior Experience:

• Previous experience in retail, customer service, or other related fields.
• High School Diploma or GED required.

About 6 Brick's LLC:

• 6 Brick’s is here to inspire our community – through the people, plant, and purpose while being a good neighborly partner.
• We have a clear vision to connect people and product for the best experience every time. 6 Brick’s is a family business.
• This shows even in the name. 6 Brick’s, one for each member of the Shubrick Family, 4 of whom are on the executive board.
• Our CEO & Founder, Payton Shubrick wanted to have her family at the forefront of what 6 Brick’s is and will become.
• Payton wanted to prove that there is space in this industry for a family-owned and black-owned dispensary.
• Her commitment to her family is much like her commitment to the City of Springfield.
• With Payton being a Springfield Native it’s important to her to show her community support. 6 Brick’s will be a business that brings people into the city and makes them want to stay for a while.

About Recruiting Firm, Riderflex:

• Riderflex is a top-rated national recruiting firm, serving small to large companies globally.
• Our services range from C-Level Executive Search to Mass Volume Associate Level Hiring, catering to all functions and industries.
• We specialize in an executive recruiting process that involves vetting candidates through video interviews conducted by seasoned C-level executives.
• Furthermore, we are renowned for our unique approach in finding the perfect fit for both clients and candidates.
• With a strong emphasis on cultural analysis and an executive recruiting process led by C-level experts, we excel in understanding and meeting specific industry needs.
• Our mission is to create dynamic work environments, driven by our commitment to excellence in recruiting, consulting, and candidate services.
• At Riderflex, we don’t just fill positions; we forge lasting relationships that propel businesses and careers forward.

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