Talent.com
Ace Handyman Services Fox Valley
Client Care & Inside Sales CoordinatorAce Handyman Services Fox Valley • Elgin, IL, US
Client Care & Inside Sales Coordinator

Client Care & Inside Sales Coordinator

Ace Handyman Services Fox Valley • Elgin, IL, US
30+ days ago
Salary
$22.00 hourly
Job type
  • Full-time
Job description
Benefits:
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance


Customer Service. Inside Sales. Growth. Team.


Ace Handyman Services Fox Valley is growing, and we are looking for the right person to join our team.


We are not looking to simply fill a seat. We are looking for someone who wants to become an important part of our business, our customers’ experience, and our future growth.


This is not a traditional receptionist or administrative role.


This is a customer-facing, phone-based, inside sales and client care position for someone who enjoys helping people, building trust, solving problems, following up, and converting opportunities into booked work.


The right person will be energized by responsibility, accountability, customer conversations, and being part of a small business where their work truly matters.


This is an in-office position located in Elgin, Illinois. Candidates living within approximately 5–10 miles of our office are strongly preferred.


About Us


Ace Handyman Services is a nationally recognized leader in home repair and improvement services.


Our Fox Valley office has proudly served homeowners throughout the area for nearly six years and has built a reputation for professionalism, communication, craftsmanship, and exceptional customer care.


We are locally owned, backed by a nationally trusted brand, and committed to helping customers love their homes.


We operate as a team. We care about our customers, our Craftsmen, our office, and the business we are building together.


About the Role


The Client Care & Inside Sales Coordinator plays a key role in customer communication, lead conversion, scheduling support, customer follow-up, and business growth.


This role combines:


  • Client Care
  • Inside Sales
  • Lead Conversion
  • Customer Reactivation
  • Scheduling Coordination
  • CRM Management
  • Business Development Support
Success in this role is measured by customer experience, responsiveness, lead conversion, customer reactivation, schedule utilization, and contribution to incremental business growth.


We are not hiring this position simply to maintain our current level of business. We are looking for someone who wants to help us grow.


What You’ll Be Responsible For


Client Care & Inside Sales


  • Answer inbound customer calls professionally and confidently
  • Build trust and rapport with homeowners
  • Educate customers on our services and scheduling process
  • Communicate value, professionalism, and customer experience
  • Convert customer inquiries into booked work
  • Conduct outbound follow-up on unsold opportunities
  • Follow up on pending customer decisions
  • Maintain momentum throughout the customer journey
Customer Growth Activities


  • Reactivate former customers
  • Support referral generation efforts
  • Participate in customer outreach campaigns
  • Help identify new customer opportunities
  • Contribute to incremental business growth initiatives
Scheduling & Operations Support


  • Coordinate schedules for multiple Craftsmen
  • Match the right Craftsman to the right customer and project
  • Maintain accurate customer and job information
  • Utilize Service Titan and CRM systems daily
  • Manage customer communication and follow-up activity
  • Support efficient daily office operations
What We’re Looking For


The ideal candidate:


  • Loves talking with customers
  • Is energized by helping people and closing business
  • Enjoys follow-up and relationship building
  • Communicates value rather than simply discussing price
  • Thrives in a fast-paced environment
  • Is highly organized and detail-oriented
  • Learns technology quickly
  • Works independently while remaining coachable
  • Takes ownership of outcomes
  • Wants to be part of a team, not just collect a paycheck
This role is ideal for someone who takes pride in accomplishment, enjoys responsibility, and wants to make a meaningful impact on a growing business.


Before You Apply


This position may be a great fit if you:


  • Enjoy talking with customers throughout the day
  • Take pride in solving problems
  • Like being trusted with responsibility
  • Want to contribute to the growth of a small business
  • Enjoy learning new systems and processes
  • Find satisfaction in helping a team succeed
  • Are looking for a long-term opportunity
This position may not be a fit if you:


  • Prefer limited customer interaction
  • Dislike phone conversations
  • Are uncomfortable with follow-up or sales discussions
  • Prefer highly repetitive work
  • Are uncomfortable with accountability
  • Are looking for a short-term role
  • Want remote work
We want someone who is all in. If that sounds like you, we would love to talk.


Qualifications


Required


  • Strong phone communication skills
  • Previous sales, inside sales, customer service, dispatch, or call-center experience
  • Excellent written and verbal communication skills
  • Strong organizational and multitasking abilities
  • Comfortable using CRM systems and technology platforms
  • Reliable transportation
  • Ability to work from our Elgin office
  • Positive attitude and strong work ethic
Preferred


  • Service Titan experience
  • Pipedrive CRM experience
  • Home services industry experience
  • Hospitality or relationship-based sales experience
  • Scheduling or dispatch experience
  • Marketing or pipeline management experience
  • Bilingual English/Spanish
Compensation & Benefits


  • Competitive hourly pay: $22–$26/hour
  • Performance-based incentive opportunities tied to growth and business performance
  • Paid vacation
  • Flexible scheduling options
  • 401(k) plan
  • Ongoing training and development
  • Regular performance and compensation reviews
This is not a commission-based position.


However, we believe employees who contribute meaningfully to the success and growth of the business should have the opportunity to share in that success.


Career Growth


This role offers significant long-term growth potential for the right individual.


Future opportunities may include:


  • Office Management
  • Operations Coordination
  • Customer Experience Leadership
  • Business Development
  • General Management
We are looking for someone who wants more than a job.


We are looking for someone who wants to join our team, grow with us, support our customers, and become an important part of the future of Ace Handyman Services Fox Valley.




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Create a job alert for this search

Client Care & Inside Sales Coordinator • Elgin, IL, US

Similar jobs

Sales Associate

PacSunAurora, IL, United States
Part-time

Join the Pacsun Community Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport.Pacsun is a leading lifest... Show more

 • Promoted

Pest Solution Sales Representative

Critter ControlCrystal Lake, IL, United States
Full-time

If you're great at sales, we've got the career for you.Are you a natural at connecting with people and closing deals? At Orkin, we'll turn your drive and people skills into a successful, long-term ... Show more

 • Promoted

Senior Commercial Credit Underwriter

ServbankOswego, IL, United States
Full-time

Senior Commercial Credit Underwriter.The Senior Commercial Credit Underwriter is responsible for analyzing, underwriting, and approving commercial loan requests in accordance with the Bank's credit... Show more

 • Promoted

Preventative Maintenance Coordinator

Garmat USAElgin, IL, United States
Full-time

Position Description:The Preventative Maintenance (PM) Coordinator is responsible for communicating with customer sites based on a pre-approved schedule to ensure timely and accurate coordination o... Show more

 • Promoted

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersHuntley, Illinois
$50,000.00 yearly
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Inventory Coordinator

PregisElgin, IL, United States
Full-time

Pregis is in the packaging business to protect what matters.We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packa... Show more

 • Promoted

J.P. Morgan Wealth Management - Private Client Advisor - McHenry and Wauconda, IL

JPMorgan ChaseMchenry, IL, United States
Full-time

Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitmen... Show more

 • Promoted

Customer Service & Operations Coordinator

Trova Advisory GroupNorth Aurora, IL, United States
Permanent

Position:Customer Service and Operations Coordinator Location:Aurora, IL Employment Type:Contract / Temporary Pay Offered:$20-23 per hour DOE Join Our Team as a Customer Service & Operations Co... Show more

 • Promoted

Spa Sales Associate

Hand & StoneSouth Elgin, IL, US
$17.00 hourly
Full-time +1

Now Hiring: Spa Sales Associate.Are you looking to advance your career? Do you enjoy helping people find the best wellness solutions? Are you a passionate individual motivated by success? We can te... Show more

Sales Support Coordinator - Aurora, IL

Mitutoyo AmericaAurora, IL, United States
Full-time

Sales Support Coordinator - Aurora, IL.Deadlines are real, the pace is high, and there are always multiple priorities in flight at once.We're looking for someone who thrives on that energy, someone... Show more

 • Promoted

Customer Care Coordinator Remote

Pro QC InternationalMchenry, IL, United States
Remote
Full-time

We are hiring a Customer Care Coordinator to help with client communications, order scheduling, and service updates.This position requires clear communication and strong organization skills.Key Dut... Show more

 • Promoted

Client Relationship Consultant 2 (Banker) - Aurora Meijers

U.S. BankAurora, IL, United States
Full-time

Client Relationship Consultant.Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we s... Show more

 • Promoted

Inside Sales Representative

Spirax GroupCary, IL, United States
Full-time

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management... Show more

 • Promoted

Pest Solution Sales Representative

HomeTeam Pest DefenseCrystal Lake, IL, United States
Full-time

If you're great at sales, we've got the career for you.Are you a natural at connecting with people and closing deals? At Orkin, we'll turn your drive and people skills into a successful, long-term ... Show more

 • Promoted

J.P. Morgan Wealth Management - Private Client Advisor - McHenry and Wauconda, IL

ChaseMchenry, IL, United States
Full-time

Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitmen... Show more

 • Promoted

Care Manager (Remote)

Molina HealthcareAurora, IL, United States
Remote
Full-time

JOB DESCRIPTION Job SummaryProvides support for care management / care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across th... Show more

 • Promoted

Inside Sales Representative

Durex IndustriesCary, IL, United States
Full-time

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management... Show more

 • Promoted

Field Service Coordinator

Garmat USAElgin, IL, United States
Full-time

Preferred Mechanical Solutions, a professional paint booth installation & Service company, is part of the Garmat Holdings Family that manufactures paint booths and finishing solutions for colli... Show more

 • Promoted

Beauty Advisor (Inside Sales) Sally Beauty 03758

SBH Health SystemAlgonquin, IL, United States
Full-time

By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p... Show more

 • Promoted

Customer Service Supply Chain Coordinator (CIC) (f/m/d)

FreudenbergAurora, IL, United States
Full-time

Freudenberg Group Job Opportunity.Working at Freudenberg: We will wow your world!.Responsible for daily operational tasks to ensure the smooth processing of customer orders, deliveries, invoices, a... Show more