IT Operations Analyst II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title: IT Operations Analyst II

Work Schedule: (3 Days, noon to midnight with rotating on-call) Schedule could be M-W or W-F with some variances.

25% Travel Required

Overview

We are seeking a skilled Data Center Technician to join our operations team. The ideal candidate has hands-on experience with copper and fiber cabling, troubleshooting physical IT infrastructure, and maintaining uptime in high-availability environments. You’ll play a key role in ensuring that our data center meets its service level agreements (SLAs) and operates efficiently 24/7.

Key Responsibilities:

• Person in this role is expected to rigorously follow accepted Standard Operating Procedures (SOP), current ASHRAE and TIA Data Center Standards and Best Practices

• Point-in-time accuracy of all DC Assets, and asset tracking

• Work in partnership within Facility team to coordinate preventative maintenance on owned systems which support the data center

• Monitor and maintain data center environmental systems (power, cooling, rack management, connectivity) to ensure consistent uptime

• Support provisioning, migrations, and decommissioning of IT equipment

• Collaborate with network and systems teams to resolve incidents promptly and meet SLA performance targets.

• Document all work activity, update asset databases, and maintain accurate equipment labeling

• Participate in on-call rotations or scheduled maintenance windows as required

• Ensure compliance with all applicable laws, corporate policies and procedures including Information Protection (IP) and Sarbanes-Oxley (SOX) compliance, ISO, PCI, SOC, and NIST.

Day to day responsibilities include:

• Currently involved with a Data Center Migration, we’re looking for flexibility and help cover two separate DCs, sometime at one or the other.

• Respond promptly to incident tickets and change requests to meet SLA and uptime commitments.

• Installing hardware, servers, network equipment, building up server racks/cabinets

• Coordination with installing and energizing rack PDUs

• Installing and replacing data center equipment components (memory, hard disk/SSD, power supply, etc.) and troubleshooting physical network layer issues

Mandatory Requirements:

• 3-5 years of total work experience

• Proficient in MS Office products

• IT Troubleshooting

• Familiarity with servers - Virtual, blade and physical (VM Ware, Cisco UCS, HP 3Par)

• Familiarity with network principles (Cisco)

• Enterprise Data Center Experience

• Proficient in copper (Cat6, Cat6A) and fiber (single-mode, multi-mode) termination and testing.

• Strong understanding of data center workflows, cabling standards (TIA/EIA), and safety protocols.

• Ability to lift and install physical hardware in racks as part of daily responsibilities

• Communication skills are very important- this individual will communicate by email, phone, and instant messaging

Preferred Skills:

• Experience in HP 3Par, Cisco UCS Blade Servers, EMC Storage

• Experience in Cisco networks

• Knowledge of data center information management is a strong preference with some type of experience in an inventory management system

• Troubleshooting knowledge and background in hardware overall

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $54,863 - $71,250.