HR Manager, SSD-DC

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Manager is a key strategic partner on the SSD PXT team, bringing expertise in leadership development, employee experience, culture, and change management. This role balances tactical excellence with strategic insight, leveraging both technology and human judgment to align local leadership, centralized support, and systems in delivering high-quality employee experiences.

You will drive operational excellence through strategic leadership at your site(s), translating priorities into actionable plans while leveraging technology and data to enhance decision-making. Leading a diverse team of HR professionals, you'll balance automation with human insight to drive excellence throughout the employee lifecycle. Success demands operational excellence, leadership presence, and the ability to connect strategic vision to execution.

The HR Manager leads and is responsible for operational excellence and organizational health through strategic PXT leadership and effective people management. They strengthen culture and deliver business results by translating organizational priorities into actionable plans through their site’s PXT function. HR Managers execute business goals through hands-on leadership and data-driven decision making, while partnering with business leaders to improve leadership effectiveness and employee experience.

You will be expected to work onsite at an Amazon facility, ensuring personal connection and hands-on leadership where needed.

Key job responsibilities
- Lead a diverse team of HR professionals with varying levels of experience to drive operational excellence through high-judgment decisions, risk mitigation, and employee experience enhancement. Guide your team in ensuring practices comply with company policies, procedures, and federal, state, and provincial laws or regulations, while fostering their professional growth and expertise.

- Partner with Business Leader(s) to strengthen culture and deliver business results. Create an environment where employees feel safe, valued, and respected through data-driven workforce solutions and effective people management practices.

- Drive talent management and development across all levels, establishing mechanisms for equitable selection, retention, and performance optimization. Coach leaders to build high-performing teams and address performance gaps effectively.

- Monitor employee sentiment through regular floor presence, data analysis, and feedback mechanisms. Hold leaders accountable for delivering positive employee experiences and implement targeted action plans to strengthen culture.

- Champion organizational change through effective stakeholder management and change leadership. Engage teams regularly, remove adoption barriers, and model positive behaviors while maintaining strong partnerships across functions.

- Drive adoption and optimization of HR technology solutions to enhance efficiency, data accuracy, and employee experience. Lead the HR team in developing digital fluency, leveraging analytics for decision-making, and utilizing AI to streamline processes while maintaining a human-centered approach.

- Own end-to-end PXT operational excellence through rigorous process execution, structured inspection routines, and effective use of tools and data. Ensure consistent documentation standards and timely issue resolution while escalating systemic concerns appropriately.

A day in the life
Your day will be a dynamic blend of strategic leadership and hands-on people management, requiring excellent organizational and interpersonal skills to manage multiple priorities. You'll regularly engage with teams on the production floor while responding to time-sensitive matters such as employee concerns and investigations.

Using cutting-edge AI-powered analytics and data insights, you'll identify trends and opportunities in areas like attrition, attendance, and engagement. You'll collaborate closely with business leaders, providing strategic guidance while maintaining strong relationships across all levels of the organization. Through these partnerships, you'll drive initiatives that enhance employee experience and strengthen cultural health.

From coaching leadership teams to implementing innovative HR technologies, you'll balance technical expertise with human judgment in complex situations. In this fast-paced environment, you'll have the opportunity to create sustainable improvements and meaningful impact across your site and broader organization, helping build a workplace where employees feel valued, supported, and empowered to perform at their best.

About the team
Sub-Same Day Delivery Centers (SSD-DC) are an integral part of fulfilling Prime demand across North America. These sites, primarily connected to same-day fulfilment centers, employ over 7,000 full-time associates in seven strategic US locations with expected growth in 2024 and beyond.

People, Experience and Technology (PXT) team members working at these locations support employees with technical credentials to manage Powered Industrial Truck (PIT) equipment, making these smaller operations as dynamic as larger fulfilment centers across Amazon, and places where safety and positive people experiences are a top priority. Onsite PXT also works closely with Operations leaders on manager development and engagement, while providing internal customer support and driving HR functional excellence. PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

BASIC QUALIFICATIONS

- Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
- Bachelor's degree
- 5+ years of human resources leadership or a mix of equivalent leadership experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)
- Demonstrated success achieving department goals through data-driven workforce solutions and HR metrics

PREFERRED QUALIFICATIONS

- Master's Degree or MBA
- Experience supporting hourly, front-line and salaried employee populations
- Knowledge of employment law, employee relations, and HR compliance
- Experience building, leading, and developing high-performing HR teams through effective coaching, mentoring, and people management
- Expertise in core HR functions including talent lifecycle planning, workforce management, and organizational effectiveness
- Experience resolving sensitive employee relations matters
- Experience in implementing solutions that measurably improve employee experience, engagement, and retention
- Experience driving adoption of technology solutions, with experience leading teams through digital transformation and process improvements
- Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.