Senior Service Engineer IS - ENDPOINT ENG, Hybrid

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization. This role also includes a depth knowledge of Epic Print Servers and the infrastructure supporting it.

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization and requires deep expertise in Epic Print Servers and the supporting infrastructure.

Key Responsibilities:

• Manage and maintain enterprise print servers and services, including Windows Print Servers and VPSX.
• Coordinate and execute print server migrations and printer fleet transitions (., label printer migrations).
• Lead and participate in weekly operational meetings such as VPSX Weekly Sessions, Print Team Check-ins, and Xerox/Providence Leadership meetings.
• Collaborate with cross-functional teams (., Endpoint Services, VDI Ops, vendor partners) to support deployments like IGEL OS client installs for Windows 11 VDI.
• Troubleshoot and resolve escalated print-related issues, ensuring minimal disruption to end users.
• Document and maintain print infrastructure standards, configurations, and procedures.
• Provide cross-training and knowledge sharing through sessions like IGEL / VPSX Cross Training Sessions.
• Administer and monitor Azure Print Services and related configurations through the Azure Portal.
• Utilize Azure DevOps for task tracking, automation, and deployment of print-related services and scripts.
• Support integration of cloud-based print solutions with on-premise infrastructure.

Essential Skills:

• Proven experience in enterprise print management and administration.
• Familiarity with VPSX, Epic, and Windows Print Server environments.
• Experience with Azure Portal and Azure Print Services.
• Working knowledge of Azure DevOps for managing tasks and deployments.
• Strong troubleshooting skills and experience with issue escalation workflows.
• Excellent communication and collaboration skills across technical and non-technical teams.

This position works Hybrid and is open to candidates who reside within 65 miles of:

• Anchorage, AK
• Seattle, WA
• Redmond, WA
• Renton, WA
• Portland, OR
• Irvine, CA
• Lubbock, TX
• Levelland, TX
• Plainview, TX

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or an equivalent combination of education and experience
• 5 years related experience with VPSX print management system or Azure-hosted print servers.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

• Proven experience in enterprise print management and administration.
• Epic print server experience

Salary Range by Location:

AK: Anchorage: Min: $61.31, Max: $104.39

California: All Southern California - Except Bakersfield: Min: $38.56, Max: $61.

Oregon: Portland Service Area: Min: $61.31, Max: $104.39

Texas: Min: $46.76, Max: $79.62

Washington: Western: Min: $63.91, Max: $108.82

Why Join Providence?

Our are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.