Sales Administrator

Description

Essential Functions

• Outbound Outreach: Initiate contact with prospects via cold calling, emailing, and social media to generate interest. Maintain assigned activity quota.
• Lead Qualification: Identify potential customers, pinpoint key decision makers, and assess their needs to determine if they fit the company’s target profile. Identify those potential customers based on requirements from the divisions you are supporting.
• Introduce Flagship’s service capabilities
• Scheduling: Coordinate meetings or consultations between prospects and our sales and operations managers.
• Database Management: Maintain accurate records of all conversations, appointments, and follow-ups within the CRM software.
• RFP and Bid Monitoring: Daily monitoring of Public and private sector RFP pages such as City/County Procurement portals or property management company bids to document where sales opportunities exist.
• Follow-Up: Follow up with potential clients to confirm appointments, reschedule, or re-engage cold leads.

Knowledge and Skills

• Communication Skills: Strong verbal and written communication, including active listening, building rapport, and explaining product benefits.
• Resilience & Positivity: Ability to handle rejection professionally and maintain a positive attitude to meet daily/weekly targets.
• Organization: Excellent time management to juggle multiple tasks, follow-ups, and calendars.
• Technical Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and scheduling tools.
• Experience: Previous experience in customer service, telemarketing, or sales-related roles is often preferred but not always required.
• Strong computer skills in Word, Outlook, and internet browsing.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Excellent time-management and general organization skills.

Education and Work Experience

• HS Diploma or GED equivalent required
• 6 or more months professional experience in a communication role that involved speaking with business contacts over a telephone.

Common Performance Metrics

• Number of calls/emails made daily.
• Number of appointments booked per week.
• Number of appointments that actually take place (held rate).

Work Environment

• Small-to-large office environment
• Fast paced work environment.
• The noise level in the work environment is usually low.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• While performing the duties of this job, the employee is frequently required to use a computer keyboard; occasionally stand, walk, or sit; reach out with hands and arms; climb stairs; bend down or kneel; and occasionally lift up to 40 lbs. or less.
• Specific vision abilities required by the job include close and distance vision, color clarity and discrimination, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.