Hi, we're Aptly! We're passionate innovators, industry disruptors, and remote working ninjas. We're not just another software company we're a mission driven team building solutions that customers consider their secret weapon to grow. We're revolutionizing the way the real estate industry interacts with prospects, customers, and their team in an unprecedented time of change. We're a fearless bunch that value the customer experience above all and want your ideas, enthusiasm, and your passion to help us to keep innovating.
What's the opportunity?
The customer success team at Aptly is responsible for the implementation and ongoing support of our product. The team consults with customers to understand their needs, implements relevant Aptly features, trains users, answers questions, tracks user feedback, escalates issues to engineers, and acts as the bridge between our customers and our product design and development teams. They are the voice of the customer.
What will I be doing?
What skills do I need?
The basic skills to be successful in this role include:
Bonus skills...
Want to stand out from the rest of the candidate? If you have any of these skills then you will definitely get our attention:
The Package
Contract to hire role.
Customer Success Manager • Washington, DC, United States
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