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MetaOption, LLC
Field Service Technician II - Copiers & Printers (Digital Imaging Equipment)MetaOption, LLC • Beaverton, OR, US
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Field Service Technician II - Copiers & Printers (Digital Imaging Equipment)

Field Service Technician II - Copiers & Printers (Digital Imaging Equipment)

MetaOption, LLC • Beaverton, OR, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Field Service Technician II - Copiers & Printers (Digital Imaging Equipment) Skills:

  • Copiers; Printers (Digital Imaging Equipment), Technician Experience level: Associate Experience required: 2 Years Education level: All education level Relocation assistance: No Overview: Are you a hands-on technician who enjoys troubleshooting, fixing, and maintaining commercial printing and imaging equipment?
  • Do you thrive in the field, solving problems, and supporting customers with high service standards?
  • Our client is seeking a Field Service Technician II to join our service team.
  • You’ll be responsible for on-site maintenance, diagnostics, and repair of copiers, printers, and multi-function imaging devices (MFPs) at client locations — often in a fast-paced, 24/7 customer-driven setting where responsiveness and reliability are key.

Responsibilities:

  • We’re searching for a true go-getter to: Perform routine maintenance and break/fix repair of digital imaging equipment (copiers, printers, MFPs).
  • Respond quickly and professionally to customer service calls in the field.
  • Maintain accurate service logs and reports, including Field Service Reports and Expense Reports.
  • Report product failure trends and serviceability issues to your manager with proper documentation.
  • Ensure all assigned equipment meets operational performance standards.
  • Represent in a customer-facing role with professionalism and excellent communication skills.
  • Adhere to customer-specific site protocols, which may include COVID-19 or other safety measures.
  • Deliver exceptional service and support in a 24/7 customer-driven environment where uptime matters.

Qualifications:

  • Please note this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

We’re looking for a dedicated individual with:

  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
  • A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  • The ability to travel (valid driver's license and acceptable driving record necessary).
  • The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
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Field Service Technician II - Copiers & Printers (Digital Imaging Equipment) • Beaverton, OR, US

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