Strategic Accounts Specialist

Strategic Accounts Specialist

USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team.

The Strategic Account Specialist serves as the primary point of contact for USCS brokerage customers. This role is responsible for managing the end-to-end execution of refrigerated freight movement and driving long-term account growth through data-driven performance analysis and exceptional service.

Act as the dedicated lead for a portfolio of customers, overseeing daily communication and participating in regular business reviews

Collaborate with the brokerage operations team to secure reliable, high-quality refrigerated capacity, particularly during seasonal surges and tight market conditions.

Proactively manage exceptions, including equipment failures, temperature deviations, and loading delays, providing real-time solutions to minimize spoilage and claims.

Monitor account profitability, manage RFPs (Request for Proposals), and identify opportunities for margin improvement through lane optimization and freight consolidation.

Track Key Performance Indicators (KPIs) such as On-Time Delivery (OTD), tender acceptance, and claim ratios to provide actionable insights to the customer.

Individually responsible for the profitability of 400k to 1 million in revenue per month

Answer requests for proposals and orders from customers

Ability to interact professionally with customers and carriers on a daily basis

Find optimal solutions for transport and communicate solutions to customers

Establish relationships with clients in pursuit of sustainable business relationships

Negotiate spot rates with outside carriers to decide effective and profitable means of transportation

Ability to work and receive phone calls after hours and weekends as needed and as issues arise

Understanding of DOT Rules include Hours of service and weight regulations

Effectively be able to plan multi-stop deliveries based on geographic locations and weight

Effectively communicate load details with outside carriers

Establish SOPs for accounts and provide recommendations for process improvements

The Job Specifics:

Location, Department and Work Hours: Camden NJ, Hybrid work schedule (3 days in office) standard shift hours.

Reports To: General Manager Logistics

Travel Amount: minimum

Job Type, EEO, and Job Code: Full-Time, Exempt

• Salary information $65,000 - $80,000 per year

What We Are Looking For:

Bachelor's degree and or 3+ years of equivalent experience

Previous Brokerage Experience managing multiple accounts

Previous Sales or account management experience

Experience in TMS, RMIS, Word, Excel and Power Point a plus.

Experience with warehouse paperwork a plus.

Ability to thrive in a constantly changing chaotic environment and consistently meet tight timeline.

Familiarity with receivers (i.e. Wal-Mart, Costco, etc)

Ability to coordinate with contracted trucking dispatchers and drivers

Other Abilities You Will Need to Have:

Good arithmetic, reading, and typing skills

Sit and/or stand for extended periods of time

Be able to see, speak and hear

Ability to work overtime as needed

May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.

Understand and follow verbal instruction, written instruction and company policies.

A starter that can work independently and coordinate with others

Follow safety procedures at all times.

Ability to manage stress and productivity guidelines

The Standard Details:

Always Maintain a professional manner in appearance and communications.

Participate in staff and/or customer meetings if required.

Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.

Identify and record any issues relating to product, processes and/or quality.

Initiate, recommend, or provide solutions through appropriate channels.

Verify the implementation of solutions.

Follow posted security procedures at all times while in the building.

Participate in Safety and Educational Training.

What's In It For You:

A great company with great people. Full-time employees not under contract are offered: 401K and Educational Assistance after 1 year; If elected, Blue Cross Blue Shield after 30 days of service; Company Life Insurance; and a bunch of other great perks.

Things We Need To Mention:

The above job description may not include all tasks necessary to complete the job.

Job functions may vary based on area of operation. The job description is a listing of the most common tasks the associate will be required to perform in that job area.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.