Entry-Level Device Repair Technician

Department: Repairs
Reports To: Repairs Manager
Location: On-site, New Brighton, MN (Warehouse location)
Employment Type: Full-Time
FLSA Status: Non-Exempt
Pay Range: $37,080 - $48,880

About Us

At Gophermods, we believe every student deserves access to the technology they need to learn and grow. Founded in 2010 in Minneapolis, MN, we've built a nationwide reach by supporting schools and small to medium-sized businesses through every stage of the technology lifecycle, including device repair, refurbishment, sales, accessories, and professional services.

We're a small company with a big mission, guided by three core values: setting the standard, being curious, and thriving together. Our team is innovative, fast-paced, and collaborative. We are always looking for new and better ways to tackle challenges. If you're looking for meaningful work that makes a real impact, we'd love to have you on the team.

Who This Role Is For

As an Entry-Level Device Repair Technician, you'll spend most of your day at the bench diagnosing, repairing, and refurbishing devices across Apple (MacBook and iPad), Chromebooks, Windows laptops, Microsoft Surface devices, and desktops. Our team works together to provide high-quality repair services for a wide range of devices for high-volume clients, so you'll need to be someone who can maintain a steady, reliable pace without sacrificing the quality of your work.

Every repair follows a standard operating procedure. Every device gets a full QA check. Every workspace is kept clean and organized. We're looking for a steady, coachable technician who likes structured work, follows steps exactly, keeps parts organized, and prioritizes quality over speed, someone comfortable doing repairs most of the day with minimal supervision.

Technical experience is welcome but not required. If you're a beginner IT technician or IT career starter looking for paid training, this entry-level IT role is for you. We're open to candidates from high-quality, process-based, detail-heavy backgrounds such as assembly, refurbishment/repair, quality inspection, warehouse kitting, food prep with standards, automotive basics, or electronics/PC building hobbyists. If you've used SOPs or checklists before or can explain a personal system that functions like one, you may be a great fit.

What You'll Do

Repair & Refurbish

• Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads/tablets, Microsoft Surface devices, and desktops
• Perform common repairs such as screen and battery replacements and component swaps
• Complete full device refurbishment workflows including cleaning, reassembly, and final QA testing using checklists to ensure consistent, high-quality results
• Accurately review customer work orders and assess reported issues to identify the correct repair path
• Rotate across device types (Apple, Chromebook, Windows, Surface) as project needs shift
• Follow all quality control standards, ensuring each device meets required quality checks before moving to the next stage
• Maintain a steady, productive pace while consistently meeting team quality and throughput expectations

Education & Business Projects / Provision & Deploy

• Configure, image, and prep devices with white-glove care and enterprise-level precision
• Stage, organize, package, and prepare devices for delivery

Logistics, Asset Care & Documentation

• Record serial numbers/asset tags, repair notes, and device status updates accurately, and use company systems for ticketing, documentation, and basic workflow tracking
• Handle parts, tools, and devices responsibly

Teamwork & Efficiency

• Maintain a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs
• Communicate proactively with your team when you encounter unfamiliar issues, bottlenecks, or quality concerns
• Balance competing priorities and adapt to changing project needs while maintaining quality standards

What Sets You Apart Here

We're looking for someone who brings the following to the table:

• Attention to Detail: Maintains accuracy in diagnostics and repairs. You take pride in "doing it right," not just "getting it done"
• Teamwork & Collaboration: Works productively with peers, mentors, and leaders. You want to be part of a team that shares tips, improves the process, and holds each other to a high bar
• Flexibility / Adaptability: You adjusts quickly to changes in workload, repair types, or priorities
• Resiliency: Maintains performance under pressure and bounces back from setbacks. You can Learn from rework and adjust your routine to prevent repeats
• Technical Aptitude: Applies technical knowledge to efficiently resolve repair challenges.
• Curious: Want to understand why a step exists, not just what to do, but what it prevents. Ask clarifying questions early rather than guessing

Qualifications

Required

• High school diploma, GED, or equivalent
• Experience: No prior professional technical experience required.
• Reliable transportation to the Twin Cities warehouse location
• Ability to work on-site Monday–Friday during scheduled shift hours
• Strong attention to detail with the ability to follow checklists, standard operating procedures, and structured workflows consistently
• Basic computer literacy (comfortable navigating operating systems, typing, and using web-based tools)

Preferred (Not Required)

• Previous experience in a repair, refurbishment, assembly, or quality inspection role
• Some familiarity with computer hardware whether through prior work, coursework, self-built PCs, hobby repair, or personal tinkering
• Exposure to Chromebook, Apple, or Windows device hardware

Why You'll Love This Role

• Paid training from day one - we'll teach you our repair and refurb process
• Level up your tech level (L1–L3) - a clear growth path as you build speed, skill, and device range
• Ongoing coaching and skills development - future opportunities to pursue OEM certifications and COMPTIA Trifecta certifications
• Work across platforms - Apple, Chromebook, Surface, and Windows devices, keeping the work varied and your skillset broad.

Schedule & Work Environment

• Schedule: Monday through Friday, 7:00 AM to 3:00 PM or 8:00 AM to 4:00 PM
• Work Environment: On-site at our New Brighton, MN warehouse facility
• Overtime: Occasional overtime may be required during peak seasons

Physical Requirements

• Ability to lift up to 35 lbs
• Ability to sit and stand for periods throughout the shift
• Manual dexterity for working with small components, hand tools, and delicate electronics

Benefits

Paid Time Off

• 10 days of Paid Time Off (PTO) per year
• 10 days of Unpaid Time Off per year
• 1 Floating Holiday per year
• Company closed on major holidays

Health & Wellness

• Employer-sponsored Health, Dental and Vision Insurance: Employer pays 50% of employee premium
• 100% Employer-paid Short-Term Disability Insurance
• 100% Employer-paid Long-Term Disability Insurance

Retirement

• 401(k) Retirement Plan with 4% employer match available to all employees

Leave Policies

In compliance with applicable state and federal laws, Gophermods provides the following:

• Parental Leave
• Jury Duty Leave
• Any other applicable legally required leave

Details regarding these policies are outlined in the Employee Handbook and will be provided during onboarding.

Equal Opportunity Statement

Gophermods is an Equal Opportunity Employer, and we welcome applicants of all backgrounds, experiences, and identities. We firmly believe that a diverse team drives innovation, strengthens our training programs, and better serves our communities.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need reasonable accommodation at any point during the application or employment process, please let us know. We're happy to help.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Gophermods reserves the right to amend and change responsibilities to meet organizational needs.