Director of Physician and Provider Relations

Children’s Specialized ABA - NJ -

About Children’s Specialized ABA

Children’s Specialized ABA is designed to address the comprehensive needs of children diagnosed with Autism Spectrum Disorder (ASD). By leveraging the expertise of the Children’s Specialized Hospital Autism Center of Excellence, the program aims to expand access to innovative and compassionate care, empowering children diagnosed with autism to thrive. Children’s Specialized ABA offers home-based, community-based, and center-based ABA therapy.

At Children’s Specialized ABA, we envision a future where every child diagnosed with autism has access to innovative and compassionate care, empowering them to thrive and reach their full potential. Our vision is built on four core values:

• Inclusivity: We celebrate the diversity within the Autism spectrum and are committed to creating an inclusive environment that respects and values each person’s individual strengths and differences.

• Innovation: We foster a culture of creativity and collaboration, exploring new ideas to develop personalized solutions that enhance quality of life for all children with Autism.

• Connection: We actively engage with the health systems and broader community to coordinate services and care for people with Autism.

• Quality and Safety: We invest in research and training to provide cutting-edge, effective, safe, and personalized services tailored to the unique needs of those we serve.

Join Us as a Director of Physician & Provider Relations!

This role leads the organization's physician outreach and referral development strategy across NC, AZ, MD, and NJ. This role oversees a team of Physician Liaisons and drives referral growth through strategic provider engagement, healthcare partnerships, and market activation.

The Director serves as the operational and strategic lead for all provider outreach efforts, ensuring consistency in messaging, market penetration, and relationship management across all regions. This role partners closely with leadership to expand brand presence and increase access to ABA services for children and families.

The Director is accountable for building scalable outreach systems, developing high-performing field teams, analyzing referral performance data, and executing provider engagement strategies that produce measurable growth.

What You'll Do:

Physician & Provider Relations Strategy

• Lead provider outreach strategy and referral development across NC, AZ, MD, and NJ, including for new center openings and expansion markets

• Develop territory-based outreach plans to maximize referral growth, market penetration, and provider engagement

• Establish outreach standards and relationship management processes that ensure consistency across all markets

• Identify opportunities for strategic healthcare partnerships, referral expansion, and community integration

• Partner with executive leadership on provider growth strategies and market development priorities

Leadership & Team Management

• Directly manage, coach, and develop Physician Liaisons across multiple states through structured performance management and ongoing professional development

• Set clear performance expectations, productivity standards, and referral growth goals for outreach teams

• Recruit, onboard, and train Physician Liaisons to ensure operational consistency and outreach effectiveness

• Maintain field visibility through ride-alongs, territory reviews, CRM audits, and performance monitoring

• Foster a high-accountability, relationship-driven culture focused on outcomes and community impact

• Collaborate with leadership on outreach priorities, resource allocation, and strategic initiatives

Referral Growth & Market Development

• Drive referral pipeline growth through relationships with physicians, healthcare systems, schools, early intervention programs, and community organizations

• Partner with Intake and Operations to improve referral responsiveness, provider communication, and conversion outcomes

• Monitor referral trends and market opportunities to identify growth strategies and close operational gaps

• Support market activation activities including grand openings, CEU events, provider appreciation events, and community outreach

Analytics, CRM & Performance Management

• Own outreach KPIs including referral growth, provider engagement, market penetration, conversion rates, and outreach ROI

• Utilize CRM systems to track outreach activity, provider relationships, referral trends, and territory performance across all markets

• Develop reporting dashboards and deliver strategic updates and recommendations to executive leadership

• Ensure CRM utilization standards, documentation accuracy, and data integrity across outreach operations

• Monitor competitor activity and market trends to continuously optimize outreach effectiveness

• Ensure all provider outreach activities remain compliant with organizational policies, HIPAA requirements, and healthcare marketing standards

Operational Oversight

• Manage outreach budgets, vendor relationships, sponsorships, travel, promotional materials, and community engagement resources

• Develop scalable outreach systems, workflows, and reporting structures to support multi-market growth

• Evaluate outreach investments to ensure effective resource allocation and measurable business impact

What You'll Need

• Bachelor’s degree in Marketing, Healthcare Administration, Business, Communications, Public Health, or related field required

• 3+ years of experience in physician liaison, provider relations, healthcare outreach, or business development

• Minimum of 2+ years managing field-based outreach or business development teams

• Experience in healthcare, pediatric services, behavioral health, ABA therapy, autism services, or multi-site healthcare organizations strongly preferred

• Proven ability to build provider referral networks and strategic healthcare partnerships

• Strong leadership, communication, presentation, and relationship-building skills

• Experience analyzing referral data, KPIs, CRM systems, and outreach performance metrics

• Ability to manage multi-state outreach initiatives and travel regularly between markets

• Proficiency with CRM systems, Microsoft Office Suite, Google Workspace, and marketing/reporting tools

• Ability to thrive in a fast-paced, high-growth environment

Work Location & Hours:

This position is based in New Jersey, with core working hours of 8:30 AM to 5:00 PM and an expectation of on-site presence at a clinic location at least twice per month. The role also requires frequent travel across North Carolina, Arizona, Maryland, and New Jersey.

Here’s what you can expect:

• Up to 29 paid days off in your first year (including PTO, sick time, and holidays); earned on an accrual basis, paid time off increases with tenure

• Comprehensive benefits including FREE medical (for employee, buy-up for dependent/partner coverage), voluntary dental, vision, short-term disability, critical illness coverage, and more!

• Free 50k life insurance policy.

• Free Employee Assistance Program (EAP).

• 401(k) retirement savings plan

• Company discount program – discounts of amusement parks, memberships, cruises, movie tickets, spas, sports ticks and more.

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $90,000-$115,000 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and experience equity.

Children’s Specialized ABA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.