Senior Payments Specialist (ACH Specialist)

Senior Payments Specialist

Bank Fund Staff Federal Credit Union is seeking a Senior Payments Specialist to support the execution and continuous improvement of the Credit Union's electronic payments ecosystem. This role supports operational processing, reporting, compliance monitoring, and product development across multiple payment rails/products including ACH, Zelle, Check, E-Transfer, FedNow, Bill Pay, and other emerging payment technologies.

The Senior Payments Specialist is responsible for overseeing the daily operations of all EFT managed products ACH, Bill Pay, Zelle, External Transfers, and FedNow. They are considered Subject Matter Experts in at least one of those products and are considered knowledgeable on the remaining products. A senior specialist should have a comprehensive understanding of EFT product operations within the credit union. The position is responsible for monitoring, tracking, and coordinating with the EFT Services Manager to make recommendations to senior management.

Product & Process Enhancements

Partner with the EFT Manager and cross-functional teams to identify opportunities to improve payment workflows and operational efficiency.

Assist with implementation and ongoing support of new payment products and services including domestic and cross-border payments and emerging initiatives.

Contributes to the development of EFT roadmaps and consults with internal stakeholders on future product offerings

Responsible for testing all new payments products, including all software upgrades to the Core System.

Participate in system testing, documentation updates, and product rollout activities. Serves as the primary tester on all projects, upgrades, and system patching. Also is the liaison for the department as it pertains to initiatives that impact EFT services.

Serves as the subject matter expert on all EFT products, and advises other departments as needed.

Payment Operations

Support operational workflows across payment products including ACH, Checks, Zelle, external transfers, bill pay, and FedNow.

Manages the Credit Union's entire ACH, Inclearing Check, and Shared Branch dispute resolution process. Ensuring accuracy, minimal loss, and high standards of member servicing.

Conducts investigations into all EFT related disputes, ensuring compliance with Reg E, NACHA, and Credit Union internal policies.

Perform daily operational processing for EFT products, including review of returns, adjustments, and operational investigations.

Assist with payment investigations, transaction research, and exception management.

Ensure adherence to operational procedures and service level expectations.

Reporting & Data Analysis

Produce recurring and ad-hoc reports related to transaction volumes, operational performance, risk indicators, and product usage.

Analyze payment activity across platforms to identify trends, anomalies, and opportunities for operational improvement.

Prepares and maintains EFT KPI statistics.

Compliance & Risk Support

Support compliance monitoring for payments products, including adherence to NACHA rules, payment network guidelines, and internal policies.

Assist in preparing documentation and materials for audits, regulatory reviews, and internal risk assessments.

Monitor operational processes to ensure appropriate controls are in place.

Maintains and updates the Credit Union's ACH Policies and Procedures.

Cross-Team Collaboration

Work closely with IT, fraud, risk, accounting, and member service teams to resolve payment issues and support product initiatives.

Contribute to documentation of procedures and knowledge resources for payment operations.

Serves as point of contact for all escalated inquiries from members, regulatory agencies, and internal staff.

Responsible for the training of the Credit Union's Check & ACH Processors.

For internal purposes, this position is graded as NE - 9.

The anticipated annualized base salary range for this position is $70,000 to $87,000. Final base salary for this role will be based on the individual's job-related experience, skillset, training, certifications and market demands. The benefits available for this full-time position include but are not limited to: medical, dental, and vision insurance, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and paid time off, including paid parental leave benefits. In addition to base compensation salary, this role position is eligible for an annual incentive plan.

Required

A bachelor's degree in finance, business, economics, information systems, or a related field is preferred. Equivalent experience is also considered.

Minimum of 5 years of experience in payments, banking operations, treasury services, or financial services.

Experience working with payment rails such as ACH, check processing, or real-time payments.

Strong analytical and problem-solving skills.

Preferred

Accredited ACH Professional (AAP) Certification Required (or actively working towards earning the certification and scheduled for exam)

Proficiency in Excel and data analysis.

Familiarity with NACHA rules, payments compliance frameworks, or network operating rules.

Experience with payment platforms, dashboards, or financial reporting tools.

Knowledge of modern payment technologies such as real-time payments, digital wallets, or digital assets.