Promotions and Events Specialist

divh2Caesars Entertainment Promotions And Special Events Manager/h2pAt Caesars Entertainment, our Mission, Vision Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them./ppOur corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in./ppJOB SUMMARY/ppThe incumbent in this position is responsible for the effective development, management, integration, and execution of all Promotions and Special Events at Horseshoe St. Louis Casino, including but not limited to cash and merchandise giveaways, tournaments, highend events, and gift programs designed to develop and cultivate new and existing slot and table games players./ppHOW YOU WILL CREATE THE EXTRAORDINARY/pulliStaff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel./liliUnderstand department objectives, standards, guidelines and budget to achieve effective management of department./liliDevelop, plan and execute all promotional programs and special events for Horseshoe./liliPrepares pro-formas on promotions and events to determine worthiness. Monitors financial figures for future promotions./liliPerforms post analysis of efficiency and profitability of all promotional programs and special events./liliHosts guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits./liliCommunicates goals and needs in order to facilitate planning for propertys promotional programs./liliComplies with MGC and propertys standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions./liliMeets and communicates with other departments to facilitate planning for fulfilling their casino promotion and special event needs such as FB, Dcor, Construction, Direct Mail, Cash giveaways, negotiating vendor contracts, securing high-level prize insurance, MGC regulations, etc./liliResearches, contacts and arranges for vendors to execute special needs. Oversees all outside vendors in the execution of agreed-upon contracts./liliCommunicates all promotions to the surrounding St. Louis market by closely working with Database Marketing and Advertising departments./liliDetermines equipment necessary for activities to ensure the timely procurement of necessary parts and that par inventory is maintained; coordinates the upkeep and maintenance of equipment to ensure proper operation./liliSecure high-level prize insurance./liliEffectively plans, organizes and prioritizes a heavy workload with competing priorities./liliMaintains a level of professionalism that will make guests want to return to Horseshoe./liliAnticipates the guests needs and responds appropriately with a sense of urgency./liliActively works as a good will ambassador of Horseshoe./liliEffectively communicates with management in order to fulfill and address any issues./liliAssist the marketing staff with the execution of marketing programs./liliPerforms other duties as assigned by management./liliAssist the marketing staff with the execution of marketing programs./liliOther related duties as assigned by the department leader./li/ulpWHAT YOU WILL NEED/pulliAbility to obtain and maintain a valid gaming license/liliKnowledge of federal, state and gaming laws and regulations/liliEffective written and verbal communication skills/liliProficient in Microsoft Excel and Word/liliStrong strategic and analytical skills./liliThorough knowledge of and experience in promotions planning and execution preferably within a casino environment with a minimum of 3 years experience./liliBachelors Degree in marketing, journalism, communication, advertising or related field preferred/liliIn-depth understanding of the management and operations of all casino and tourism business./liliSuperb organizational skills/liliCustomer service and stage presence skills and stage presence/li/ulpADDITIONAL REQUIREMENTS/pulliStrong interpersonal and communication skills./liliExcellent oral and written communication in English/liliAbility to work under frequent time pressure in an interruptive environment./li/ulpTOGETHER WE WIN/ppWe believe in delivering family-style servicean approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships/ppDISCLAIMER/ppThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)./ppEQUAL EMPLOYMENT OPPORTUNITY/ppCaesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class./ph2How You Will Create the Extraordinary/h2ulliProvides excellent guest service./liliExecutes promotions inside casino and assists guests participating in promotions./liliCreates an atmosphere of fun and excitement for guests./liliAssists with the execution of invitational events and promotions./liliAbility to adapt quickly to rapidly changing business levels and values the differences of others./liliEnsures that promotion/event areas are stocked with necessary supplies, decorations, and secures items at conclusion of promotion/event./liliEnsures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project./liliTracks inventories and expenses for each assigned project./liliMaintains record keeping for each project including tracking reports and analysis./liliDisplays a professional demeanor and willingness to assist guests./liliConstantly seeks ways to improve friendly and helpful service and reduce guests waiting time to positively impact departments guest service ratings./liliEnsures integrity and confidentiality of all guests data./liliComplies with all state, federal and regulatory policies and procedures./liliDeliver and pick up promotional items when necessary./liliMeets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies./liliLicensed and authorized to execute promotions on the gaming floor./liliPerform all other job-related duties as requested./liliWill be responsible for the coordination and execution of all promotional programs and offerings in accordance with all regulatory approvals. This includes all aspects of coordination as listed in event checklists, and potentially hospitality events if the situation arises./liliWorks closely with internal and Corporate departments, plus external vendors, to ensure that deadlines are met for events. This includes submitting all necessary request forms as management has requested/liliHas a sense of ownership for all aspects of their role and ensures that all documents are filed, promotional programs are created, post reports are sent, and audits are completed./liliProactively communicates promotional information to internal and corporate departments./liliMust have the ability to execute programs that deliver excitement and provide a service experience that meets department expectations./liliHas a team-work mentality for the department and property which means showing a willingness to train new team members and lend a helping hand./li/ulh2What You Will Need/h2ulliAbility to be physically mobile, and stand/walk for 8-to-12-hour shifts./liliMust always present a professional appearance and demeanor./liliHigh school diploma or GED required. Some college preferred./liliMinimum 1 - 2 years previous experience in the hospitality, events, retail or casino industry preferred./liliWell/li/ul/div