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Appearance Technology Group
eCommerce Operations SpecialistAppearance Technology Group • Valencia, CA, United States
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eCommerce Operations Specialist

eCommerce Operations Specialist

Appearance Technology Group • Valencia, CA, United States
15 days ago
Job type
  • Full-time
Job description

E-commerce Lead

The E-commerce Lead is responsible for managing day-to-day online sales operations across multiple platforms, including Amazon and Shopify. This role oversees order fulfillment, coordinates with operations and production teams, analyzes performance data, and ensures a seamless customer experience from purchase through delivery. The ideal candidate is detail-oriented, analytical, and comfortable working cross-functionally in a fast-paced environment.

Key Responsibilities:

Order Fulfillment & Logistics

  • Manage and process orders through Amazon Seller Central and Shopify
  • Coordinate with operations and warehouse teams to ensure accurate and timely order fulfillment
  • Track shipments, resolve delays, and support logistics planning to meet delivery targets
  • Maintain inventory accuracy across platforms and flag restocking needs

Platform Management

  • Oversee daily operations of the Shopify store, including product listings, pricing, and promotions
  • Ensure Amazon listings are accurate, optimized, and compliant with platform requirements
  • Monitor account health, performance metrics, and resolve platform-related issues

Production & Inventory Planning

  • Collaborate with production teams to forecast demand and align manufacturing schedules
  • Plan inventory levels to prevent stockouts or overproduction
  • Communicate timelines and priorities across teams to support sales goals

Data Analysis & Reporting

  • Analyze sales, inventory, and fulfillment data to identify trends and opportunities
  • Generate regular performance reports and provide actionable insights
  • Track KPIs such as conversion rates, order accuracy, shipping times, and customer satisfaction

Customer Experience & Support

  • Manage customer service with escalations related to orders, shipping, and product inquiries
  • Ensure timely resolution of customer issues across all sales channels
  • Continuously improve the customer journey through feedback and data insights

Requirements

Qualifications:

  • Bachelor's degree in Business, Supply Chain, Marketing, or related field (or equivalent experience)
  • 25 years of experience in e-commerce operations, fulfillment, or logistics
  • Hands-on experience with Amazon Seller Central and Shopify platforms
  • Strong analytical skills with proficiency in Excel or similar tools
  • Excellent organizational and project management abilities
  • Effective communication and cross-functional collaboration skills

Preferred Skills:

  • Experience with inventory management systems or ERP tools
  • Familiarity with digital marketing and e-commerce optimization strategies
  • Knowledge of shipping carriers, fulfillment processes, and logistics coordination
  • Experience with data visualization tools (e.g., Tableau, Power BI)
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ECommerce Operations Specialist • Valencia, CA, United States

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