Director, Engineering

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As Docusign transitions to a global, Al-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Director of SRE who operates with a Customer-First mindset and an unwavering sense of ownership. You will be the organizational architect who evolves SRE from a traditional support function into a visionary, engineering-first organization. You will lead the creation of world-class reliability tools used internally by Docusign's engineering teams and externally by our customers to provide unprecedented transparency and trust in our platform. This position is a people manager role reporting to the VP, Engineering - Site Reliability. Responsibility Take full end-to-end ownership of Docusign's global availability, owning the customer experience and ensuring that every agreement processed is backed by a resilient, invisible infrastructure Oversee the development of reliability tools and APIs used internally to accelerate developer velocity and externally by our customers to monitor the health of their account actions and health of their integrations, monitor agreement health, compliance, and platform trust Manage and mentor our Principal (P6) and Staff SREs, acting as the strategic partner to our highest-level technical visionaries to ensure their designs solve real-world customer pain points Negotiate "Error Budgets" with a focus on the user and advocate for them in every roadmap discussion, understanding that seconds of latency matter for both envelope sender and signer or minutes of downtime represents a blocked business deal for our customers Influence Architecture of the Internal Developer Platform (IDP) that makes "doing the right thing" for the customer the easiest path for our 2,000+ developers Act as the primary liaison with key external partners like Microsoft (Azure) and ensure seamless internal collaboration across Product, Engineering, and Compliance teams Lead the organization from reactive firefighting to a predictive, self-healing culture through the aggressive adoption of Chaos Engineering and AlOps Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 15+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 5 years in a Director-level role managing high-scale SaaS platforms Experience building tools and services, viewing infrastructure as a product and developers/customers as your primary users Experience taking accountability for complex, global systems and driving them to higher standards of excellence Experience making technical decisions based on user impact and translating "uptime" into "customer trust" Experience managing and growing high-level ICs (Principal/Staff) and leading visionaries who are technically specialized Experience with public cloud ecosystems and the strategic trade-offs involved in multi-region, high-availability architectures Preferred Extensive experience building resilient public cloud capabilities and architecting enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS) Proven track record of architecting Internal Developer Platforms (IDPs) and building developer-facing tooling that directly boosts the velocity, autonomy, and productivity of massive software engineering organizations Hands-on experience and deep proficiency in modern programming languages (such as Go or Python) to lead from the front in building infrastructure automation software and internal APIs Experience managing or scaling infrastructure supporting high-demand AI/LLM workloads and predictive analytics models You likely started as a software engineer and still believe that every operational problem is fundamentally a code problem Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $212,100.00 - $342,650.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $202,100.00 - $285,500.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $202,100.00 - $299,625.00 base salary Washington DC: $212,100.00 - $299,625.00 base salary Ohio: $182,200.00 - $257,350.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-RemoteBasic 15+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 5 years in a Director-level role managing high-scale SaaS platforms Experience building tools and services, viewing infrastructure as a product and developers/customers as your primary users Experience taking accountability for complex, global systems and driving them to higher standards of excellence Experience making technical decisions based on user impact and translating "uptime" into "customer trust" Experience managing and growing high-level ICs (Principal/Staff) and leading visionaries who are technically specialized Experience with public cloud ecosystems and the strategic trade-offs involved in multi-region, high-availability architectures Preferred Extensive experience building resilient public cloud capabilities and architecting enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS) Proven track record of architecting Internal Developer Platforms (IDPs) and building developer-facing tooling that directly boosts the velocity, autonomy, and productivity of massive software engineering organizations Hands-on experience and deep proficiency in modern programming languages (such as Go or Python) to lead from the front in building infrastructure automation software and internal APIs Experience managing or scaling infrastructure supporting high-demand AI/LLM workloads and predictive analytics models You likely started as a software engineer and still believe that every operational problem is fundamentally a code problemAs Docusign transitions to a global, Al-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Director of SRE who operates with a Customer-First mindset and an unwavering sense of ownership. You will be the organizational architect who evolves SRE from a traditional support function into a visionary, engineering-first organization. You will lead the creation of world-class reliability tools used internally by Docusign's engineering teams and externally by our customers to provide unprecedented transparency and trust in our platform. This position is a people manager role reporting to the VP, Engineering - Site Reliability. Responsibility Take full end-to-end ownership of Docusign's global availability, owning the customer experience and ensuring that every agreement processed is backed by a resilient, invisible infrastructure Oversee the development of reliability tools and APIs used internally to accelerate developer velocity and externally by our customers to monitor the health of their account actions and health of their integrations, monitor agreement health, compliance, and platform trust Manage and mentor our Principal (P6) and Staff SREs, acting as the strategic partner to our highest-level technical visionaries to ensure their designs solve real-world customer pain points Negotiate "Error Budgets" with a focus on the user and advocate for them in every roadmap discussion, understanding that seconds of latency matter for both envelope sender and signer or minutes of downtime represents a blocked business deal for our customers Influence Architecture of the Internal Developer Platform (IDP) that makes "doing the right thing" for the customer the easiest path for our 2,000+ developers Act as the primary liaison with key external partners like Microsoft (Azure) and ensure seamless internal collaboration across Product, Engineering, and Compliance teams Lead the organization from reactive firefighting to a predictive, self-healing culture through the aggressive adoption of Chaos Engineering and AlOps