Vantage at Worcester -
Experience: At least (1) year experience working with a multi-phone system. Preferably in a nursing home setting. Must be very pleasant and professional.
Front Desk Receptionist Responsibilities
Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
Provides assistance and guidance to visitors, directing them to various locations.
Ensure visitors are checking in and out of the building
Get identification from agency, vendor visitors
Answering phones for a multi-line phone system
Answer, forward, and return calls in a timely manner
Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
Taking and dispatching emergency and non-emergency messages
Remaining pleasant and professional with callers, and calm under pressure
Working hand in hand with coworkers
Check office voicemail, return calls and forward to other team members as necessary
Entering resident demographics into Point Click Care
Maintaining client account information
Handling Protected Health Information
Assist in the processing of AP invoices and payments including coding, filing, data entry
Scan and store documents into document management systems or databases
Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable
Distribute mail/package deliveries throughout office
Monitor Roam Alert alarms and respond in accordance with policy and procedure.
Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.
Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.
Utilize the public address system and beepers in accordance with established procedures.
Responds to emergency calls following established protocol.
Communicate effectively during routine and emergency situations.
Ensure that the lobby is maintained in an orderly and clean manner.
Perform duties in a safe manner.
Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
Adhere to all aspects of Customer Service, some examples include the following:
Working together, showing empathy, courteous communication, respect for others.
Perform other related duties as required.
Front Desk Receptionist Qualifications
Consistent, professional dress and manner
Excellent written and verbal communication skills
Attention to detail
Good time management skills
Multitasking capability without compromising on quality
Able to contribute positively as part of a team, assisting others as needed
Strong history of customer service
Receptionist • Worcester, MA
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