Position Summary
The Senior Technical Account Manager is a recognized subject matter expert on the TAM team, responsible for managing Aria’s most complex, highest-value customer accounts. You bring a strategic mindset and deep telco billing domain expertise to every engagement, operating comfortably at both technical and executive levels.
You drive measurable outcomes across your portfolio — from accelerating time-to-value, to reducing escalations through proactive risk mitigation — while setting the standard for technical excellence within the team. You are a strategic thinker and team player who thrives in a fast-paced environment and has the technical depth to troubleshoot complex problems and the business acumen to communicate their impact at the executive level.
Responsibilities
Qualifications
Required:
Desired:
Aria Culture
Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. As a dynamic company, we expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and flexible work arrangements.
Senior Technical Account Manager • Philadelphia, PA, US
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