Talent.com
The Carport Experts
Customer Service Representative/Scheduling for a Metal ManufacturingThe Carport Experts • Stockton, CA, US
Customer Service Representative/Scheduling for a Metal Manufacturing

Customer Service Representative/Scheduling for a Metal Manufacturing

The Carport Experts • Stockton, CA, US
30+ days ago
Salary
$18.00 hourly
Job type
  • Full-time
Job description
Benefits:
  • Paid time off

Benefits/Perks


  • Paid Time Off
  • Paid Sick
Job Summary
We are looking for a Customer Service Representative/Scheduling for a manufacturing company to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer-savvy, and can remain calm under pressure.

Please look at the qualifications This is a high-volume role dealing with customers, Must have Metal Manufacturing experience is required

Responsibilities
  • Receive a high volume of inbound calls and emails
  • Identify the reason for the customer’s call, collect relevant information, and provide a solution
  • Refer to premade scripts for a variety of customer service topics
  • Deliver excellent service, requirements often include omni-channel support (being available on phone, email, chat, and social media) and maintaining a centralized CRM so customers don't have to repeat themselves
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
  • Clear, concise, and professional written and verbal communication.
  • The capacity to understand customer feelings, remain calm under pressure, and de-escalate stressful situations.
  • The ability to think critically, troubleshoot, and reach fair resolutions.
  • Familiarity with basic computer software
  • A thorough understanding of your company's products, services, and policies. (Metal Manufacturing)
Qualifications
  • High school diploma/GED
  • 2 Years of Office Administration
  • Google Docs- Spreadsheet- Google Drive knowledge is required
  • Bilingual Spanish is required
  • 2 years plus is required for this role (Metal Manufacturing) is a requirement
  • Previous experience as a Customer Service Representative or in a similar role is required
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure is required for this role.
  • Highly organized with the ability to prioritize projects and manage time effectively


Create a job alert for this search

Customer Service Representative/Scheduling for a Metal Manufacturing • Stockton, CA, US

Similar jobs

Field Service Representative- Dispatchable

VeoliaStockton, CA, United States
Full-time

Company Description Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees.Specializing in water, energy, and waste managemen... Show more

 • Promoted

Sales Representative - Future Opportunities

Sleep NumberElk Grove, CA, United States
Full-time

Sleep Number Retail Sales Team Opportunity.Sleep Number is the leader in personalized sleep wellness.Backed by almost 40 years of innovation, Sleep Number has helped more than 16 million people ach... Show more

 • Promoted

Customer Service Representative

Apoyo FinancieroStockton, CA, United States
Full-time

Customer Service RepresentativeApoyo Financiero is a fast-growing specialty lender serving underbanked communities across California.We have served over 30,000 clients, funded more than $300 millio... Show more

 • Promoted

Outside Sales - Truck Parts & Service Representative

PapéFrench Camp, CA, United States
Full-time

PAPE' KENWORTH “ FRENCH CAMP, CAOUTSIDE SALES “ TRUCK PARTS & SERVICE REPRESENTATIVE:Are you passionate about sales, driven by results, and eag... Show more

 • Promoted

Manufacturing Equipment Engineer, Powdercoat

TeslaLathrop, CA, United States
Full-time

What to Expect Tesla is seeking a highly motivated Manufacturing Equipment Engineer to join our Powdercoating Production Engineering team and play a pivotal role in sustaining and improving advanc... Show more

 • Promoted

American Airlines Customer Service Representative

TradeJobsWorkforce94205 Sacramento, CA, US
Full-time

Take the next step in your career as our new American Airlines Customer Service Representative to provide excellent service to customers and team members, respond promptly to inquiries and resolve ... Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersElk Grove, California
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Women's Healthcare Representative

TradeJobsWorkForce95823 Sacramento, CA, US
Full-time

Women's Healthcare Representative Job Duties: Developing and executing a strategic business plan for managing the territory.Pre-cal... Show more

 • Promoted

Customer Service Manager -Tracy, CA Branch

Oak Valley Community BankTracy, CA, United States
Full-time

Location: Tracy, CA Employment Type: Full-Time- Monday - Friday FLSA Status: Exempt.Salary Range: $65,000 $95,000 annually (good-faith estimate upon hire).This position includes eligibility for qua... Show more

 • Promoted

Field Service Manager

Barbosa Cabinets, Inc.Tracy, CA, United States
Full-time

The Field Service Manager is responsible for coordinating all aspects of the installation projects between the customers, vendors and our company for multiple projects at once in the assigned terri... Show more

 • Promoted

BOM

Windsor Elk Grove Care and Rehabilitation CenterElk Grove, CA, United States
Full-time

Are you looking for your new career? We are now hiring a Business Office Manager (BOM) to be the newest member of our awesome team!.We believe in cultivating a family culture and thrive on person-c... Show more

 • Promoted

LIFELINE FIELD AGENT

Galaxy Distribution LLCElk Grove, CA, United States
Full-time

Lifeline Field Sales Representative.Summary: Join our team as a Lifeline Field Sales Representative in Oklahoma, California, Kansas, or Kentucky.In this vital role, you will qualify and enroll cust... Show more

 • Promoted

Order Selector | Monday - Friday | 2nd Shift

Bunzl Plc.Tracy, CA, United States
Full-time

As an Order Selector you will play a crucial role in our operations by accurately and efficiently selecting products for our customers.You will work in a fast-paced warehouse environment where atte... Show more

 • Promoted

New Store - Customer Service & E-Commerce Supervisor - Full Time - Elk Grove, California - Opening

Whole FoodsElk Grove, CA, United States
Full-time +1

At Whole Foods Market, we are working to nourish people and the planet.In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checko... Show more

 • Promoted

Field Service Engineer - Central California

Danaher CorporationStockton, CA, United States
Full-time

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's (https://danaher.You'll... Show more

 • Promoted

Professional Pharmaceutical Sales Representative

Syneos Health, IncManteca, CA, United States
Full-time

Description You have what it takes: a competitive drive coupled with exceptional sales ability.In this role, you will be an integral part of a nationwide sales team developing and managing an assi... Show more

 • Promoted

Store Manager (Sales, Customer Service)

Freeway Insurance Services America, LLCTracy, CA, United States
Full-time

Store Manager (Sales, Customer Service).Location: Tracy, CA 95376, USA.Lucrative incentive sales plans, bonuses and sales contests.No Cold Calling- We have a high volume of inbound sales leads and ... Show more

 • Promoted

Office Staff

Your Hometown HeroesManteca, CA, United States
Full-time

Knights Plumbing and Drain offers a wide range of plumbing services to meet every commercial or residential need large or small.We are proud to offer our customers trained certified drug free techn... Show more

 • Promoted

Customer Service Representative (Loan Consultant II - CA)

Lendmark Financial Services, Inc.Lodi, CA, United States
Full-time

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers.We value each customer and u... Show more

 • Promoted

MAINTENANCE PLANNER $70-$93K (Annual Bonus)

JBS USAManteca, CA, United States
Full-time

Our Company, Your Opportunity:.JBS Foods is a company with an 80-year history of providing high quality, great tasting sliced meats, bacon, ham and ribs.This is a unique opportunity to be in a star... Show more