Location: Kansas City, MO
Duration: June 8 – July 16, 2026
About TMS: Transportation Management Services, Inc. (TMS) is a global leader in ground transportation management and mobility planning. We have a 30-year track record of delivering operations for iconic events like the FIFA World Cup™ and the Olympic Games. We are currently recruiting a professional team to support the KC2026 Transport Mobility Plan in Kansas City.
The Role: As a Customer Service Representative, you are the face of our transportation operation. You will assist guests with navigating shuttle systems and provide essential information to ensure a safe, efficient, and welcoming environment. This role is ideal for individuals who enjoy working on their feet, interacting with the public, and playing a hands-on role in a major global event.
Key Responsibilities:
Guest Assistance: Greet passengers, provide clear directions, and assist guests with boarding and exiting shuttles/buses.
Flow Management: Help direct pedestrian traffic to ensure load zones remain organized and efficient.
Communication: Provide accurate information to event attendees and act as the first line of support for passenger questions.
Safety Support: Assist in maintaining order within the transportation hubs and alert operations management to any issues or safety concerns.
What We’re Looking For:
1–2 years of professional experience in a Customer Service role is required.
Preferred: Prior experience in event-based or on-site customer service environments.
A friendly, professional demeanor and strong communication skills.
A proactive, "can-do" attitude—you are comfortable in a fast-paced setting.
Ability to stand for long periods and navigate high-traffic environments.
Availability: Must be available for 40-hour work weeks, including weekends and varying shifts throughout the tournament.
Customer Service Representative • Kansas City, MO
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