Sales Support Lead - Dealer Segment

The Sales Support Lead - Dealer Segment is a leading performer responsible for overseeing key programs and projects related to sales support operations, process improvement, and customer engagement. The role collaborates closely with Sales leadership, cross-functional teams, and external partners to streamline processes, improve efficiency, and enhance the overall customer experience.

Duties and Responsibilities of the Position:

• Lead the development and implementation of strategic programs and initiatives to improve Sales Support operations, streamline processes, and enhance customer experience.
• Define program objectives, milestones, and success criteria, and develop project plans to ensure timely and successful execution.
• Dealer Sales + Operations Support, Daltile Dealer Rewards Management, Communications, E-Commerce, Promotion Performance Tracking.
• Collaborate with Sales leadership, operations teams, IT, and other stakeholders to identify opportunities for process improvement and alignment across departments.
• Facilitate cross-functional meetings and workshops to gather input, drive consensus, and ensure alignment of program goals and priorities.
• Conduct process reviews and analysis to identify inefficiencies, bottlenecks, and areas for improvement within the sales support function.
• Develop and implement solutions, such as process automation, workflow optimization, and system enhancements to streamline operations and improve productivity.
• Participate in and may manage large, cross-functional projects or initiatives with strategic importance.
• Perform high-level critical thinking, detailed information gathering, and application of business knowledge.
• Generate fresh perspectives, breakthrough ideas, and new approaches that create value in the market.
• Proactively investigate and/or lead investigations of alternative approaches, technologies, or partnerships.
• Collaborate with and may lead functional or cross-functional teams to generate solutions to complex problems.
• Perform other duties as needed.

Required Experience and Education:

• Bachelors degree in a related field or equivalent education and/or experience.
• 6-8 years relevant experience or equivalent education and/or experience.

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Recognized cross-functionally as an expert within one or two subject matter areas.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Other Pertinent Job Information:

Disclaimer: The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Temporary indirect reporting relationships may exist while working as Project lead. May be required to act in senior role, providing task related advice and direction to junior team members.

The ability to lift 50 pounds regularly.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

About Dal-Tile:

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.