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Tap Ins
Director of OperationsTap Ins • Overland Park, KS, US
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Director of Operations

Director of Operations

Tap Ins • Overland Park, KS, US
30+ days ago
Salary
$85,000.00 yearly
Job type
  • Full-time
Job description

Tap Ins at the Greenhouse is more than just a venue — it’s a destination where food, fun, and community come together across 3.5 acres of mini golf, a chef-driven beer garden, and vibrant social experiences. We’re looking for a driven, hands-on leader who will own the full operation and help build one of Kansas City’s most unique hospitality destinations. If you thrive in high-energy environments, love leading from the floor, and want to create memorable experiences that make guests want to return, this is your role.

What You’ll Do

  • Operate the business with an owner’s mindset — constantly improving guest experience, operational efficiency, revenue, and team performance.
  • Own the full Profit & Loss (P&L) and drive revenue across golf, food & beverage, events, and merchandise.
  • Aggressively manage food, beverage, and labor costs to hit or exceed targets.
  • Lead, mentor, and develop a large team (up to 200+ staff) while building a positive, accountable, and guest-obsessed culture rooted in our Core Values.
  • Deliver exceptional guest experiences through Big Hellos & Big Goodbyes, the Three R’s, Never Say No, and our high hospitality standards.
  • Create and execute memorable programming, events, leagues, and activations that make Tap Ins the place people choose to be.
  • Maintain a highly visible, hands-on presence on the floor during service and peak times.

What We’re Looking For

  • 5+ years of progressive leadership in high-volume hospitality or experiential venues.
  • Experience managing large teams (100–200+ employees).
  • Proven success running a multi-revenue venue up to $3.5M+ annually.
  • Strong P&L ownership and financial acumen.
  • Proficiency with Toast POS, Sling scheduling, and Restaurant365 (R365) preferred.
  • High energy, hands-on leadership style, and availability for nights, weekends, and peak periods.
  • A passion for hospitality, teamwork, and creating fun, memorable moments.

What We Offer

  • Competitive base salary: $85,000 – $120,000+ (based on experience)
  • Performance Bonus
  • Paid Training
  • Comprehensive Benefits:
    • Health, Dental & Vision Insurance
    • 401(k) with Company Matching
    • Employee Discount
    • Referral Program

At Tap Ins, we live by our Core Values: Do Your Best, Do What’s Right, Show Someone You Care, Seek Knowledge, and Have Fun. We believe the best hospitality experiences are the ones people remember, talk about, and return to.

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Director of Operations • Overland Park, KS, US

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