Process Improvement Manager

Job Title

Scope of Work

Under general direction, identify, manage and facilitate process improvement plans using appropriate performance improvement and project management methodologies to recommend operational solutions.

Essential Job Duties

• Identify and document business and gap analysis for workflow
• Develop and implement business improvement strategies
• Coordinate and manage key process improvement/change projects (e.g. launch new products)
• Facilitate business process re-engineering within and across divisions
• Communicate to the business and stakeholders on projects and initiatives
• Make recommendations for change, involving process redesign and business case development
• Ensure efficient and effective resource use at the lowest cost
• Ensure accurate and organized process documentation in procedures, paperwork and computer business systems
• Prepare and present annual process review documents
• Supervise product quality by adherence to product and packaging specifications, sanitation and inspection
• Ensure ongoing coaching, development and training of team members for a productive work environment
• Establish measurable criteria to ensure desired results are obtained; provide management with updates via tracking reports on project progress
• Align process goals with company's key initiatives/accountabilities
• Assist with identification of hard and soft training needs; identify potential workforce training grants

Physical and Environmental Conditions

Standard office environment with ability to sit, stand and travel to different sites. Employee will be exposed to weather conditions while inspecting sites.

Required Qualifications

Required Contacts: Ability to effectively communicate with City Council, Boards and Commissions, citizens of the City of Midland, employees, and stakeholders. Knowledge, Abilities and Skills

• Application of comprehensive knowledge of Lean Six Sigma concepts, principles, methodology and tools.
• Application of comprehensive knowledge of methods and techniques of training and organizational development and employee customer satisfaction.
• Application of comprehensive knowledge the practices and principles used in performance management and program evaluation techniques.
• Application of considerable knowledge of the practices and principles of public administration.
• Application of considerable knowledge of supervisory techniques, and customer service or public relations methods, policies and practices.
• Application of considerable knowledge of research design, statistical analysis and methods (qualitative and quantitative), and principles of organizational management.
• Application of considerable knowledge of research techniques including data collection, analysis, logic, and drawing conclusions from factual information.
• Application of considerable knowledge of personal computers and word processing software, Internet, phones, faxes, copiers, and calculators.
• Application of good knowledge of pertinent rules and regulations, policies and procedures and laws.
• Ability to work well under pressure and manage simultaneous assignments while maintaining a positive attitude.
• Ability to work collaboratively with City departments in an effort to meet performance management initiatives.
• Interpret oral, written, quantitative and electronic information dealing with complex abstract and concrete variables to identify and analyze, and solve practical management problems of considerable difficulty.
• Clear, concise oral and written communication to develop and present reports to management, vendors, citizen groups and private industry representatives.
• Establish and maintain effective working relationships with coworkers, officials, customer departments, contractors, regulatory agencies and the general public.

Minimum Education, Experience and Certification A Bachelor's Degree in business, economics, finance, accounting, public administration, or a related field, and five (5) years experience in program/project management, organizational development, business process improvement, performance and change management, and/or public administration.