Director of Operations

Director Of Operations

As a Director of Operations you will oversee and optimize the day-to-day operations of Inland Mechanical Services Inc. The ideal candidate will be responsible for financial oversight, team leadership, process improvement, and business growth strategies. The role demands strong sales acumen, the ability to train and mentor team members, and a proven track record of scaling business operations beyond $20 million in revenue.

We are Inland Mechanical Services Inc; we provide HVAC Services, and we are growing by the day. Our mission is to advance the lives we touch, empowering business through solutions, propelling success together. Inland Mechanical Services Vision is to be the Benchmark of Remarkable Service to our industry and our clients. To create a Team of 300 Strong Nationwide operating at the highest level of Impact! Reaching $200MM in annual Revenue By 2030. We are Intentional and Transparent in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are seeking excellence, accountable, aligned, disciplined, intentional, transparent individuals who pursue excellence!

Performance Objectives

• Excellent verbal and written communication skills
• Develop and execute strategic growth plans to expand the company's revenue and profitability.
• Oversee daily business operations to ensure smooth, efficient, and profitable performance.
• Identify and implement best practices and process improvements to streamline workflows.
• Monitor and optimize key performance indicators (KPIs) to drive continuous improvement and accountability.
• Lead budgeting, financial forecasting, and cost-control initiatives to optimize cash flow and profitability.
• Oversee billing, collections, and accounts receivable to ensure strong cash flow and minimal overdue accounts.
• Work closely with the sales team to develop and execute strategies for revenue growth.
• Drive lead generation, contract negotiations, and key account management.
• Oversee service delivery and project execution, ensuring all jobs are completed on time, within scope, and budget.
• Lead, mentor, and develop a high-performing team across all divisions.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Serve as a primary point of contact for high-value clients, ensuring their needs are met.
• Oversee customer service processes, driving high levels of client satisfaction and retention.

Key Competencies

• Financial Performance:
  • Revenue Growth
  • Gross Margin
  • Billing Accuracy
  • Collection Rate
• Operational Efficiency:
  • Service Call Completion Rate
  • Project Completion on Time & Budget
• Sales & Business Development:
  • New Contract Acquisition
  • Upsell & Cross-Sell Revenue
• Customer Satisfaction & Retention:
  • Net Promoter Score (NPS)
  • Customer Retention Rate
• Employee Development & Performance:
  • Technician Training Completion Rate
  • Employee Turnover Rate

Education and Experience Minimum Requirements

• Bachelor's degree in business administration or a related field with Proven Track Record
• 10+ years of experience in operations management within mechanical services, HVAC, or construction industries.
• Proven track record of scaling a business beyond $20 million in revenue.
• Strong sales and business development background, with a deep understanding of revenue growth strategies.
• Financial expertise in budgeting, forecasting, and performance analysis.
• Hands-on leadership experience with a results-driven mindset.

Benefits

• Health, Dental & Vision Insurance: 50% Employer-Paid
  • Multiple Coverage Plan Options
• $10,000 Employer-Paid Life Insurance
• Paid Holidays
• PTO Program
• Professional Training & Development Opportunities

Physical Requirements

• Requires ability to occasionally lift 50lbs
• Position may require travel to and from field sites to monitor the status of multiple projects

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Inland Mechanical Services Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.