Property Manager

Property Manager

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: we're seeking inspired, talented people who want to be part of a team affecting profound change and who have fun doing it.

The Supportive Housing Management department manages Brilliant Corners' portfolio of owned real estate which provides housing and services to various vulnerable populations. The largest part of the portfolio consists of single-family homes that house previously institutionalized people with developmental disabilities. Other programs consist of multifamily or scattered site housing serving formerly homeless and/or developmentally disabled, individuals and families.

The Property Manager is responsible for the overall operation, and the day-to-day implementation of property management policies and procedures to ensure well-managed homes throughout our growing portfolio of single-family homes used as Care Homes for individuals with developmental disabilities. The Property Manager ensures a culture of collaboration and excellence, ensures compliance with all applicable regulatory agencies and maintains an acceptable and supportive environment for all residents and service providers; manages maintenance staff and their duties, interacts with, and supervises vendors.

Position Responsibilities

Leadership and Personnel Management

• Oversees maintenance program, directly supervising maintenance staff, conducting property inspections, and monitoring work orders.
• Has highly developed project management skills. Ideal candidate prides themself on ability to acquire bids and complete repair projects in an efficient and timely manner.
• Develops and maintains good working relationships, cultivates the spirit of teamwork, as well as exemplary customer service.
• Suggests training opportunities for direct reports, as well as themself to ensure proficiency and skill-building. Property Managers may also provide trainings to other staff or partners as needed.
• Public relations: Positively represents the organization to public agencies and the community.
• Provides advisement/direction on all property and reports resident issues as necessary.

Physical Condition and Maintenance of Properties

• Establishes a schedule for personnel to be available for emergency maintenance (24 hours a day, 7 days a week).
• Ensures that emergencies are responded to promptly and assigns staff or vendors, including self, to be available in this event; provides direct assistance and direction during after-hours emergencies.
• Oversees that preventative maintenance tasks are completed in a professional and timely manner.
• Performs physical inspections of properties to ensure proper maintenance, including that mechanical devices are in working order, structures are in good-condition, and that the environments are safe and attractive.
• Reviews completed and outstanding work orders. Ensures the work orders are completed in a timely manner, consistent with Brilliant Corners' policies and procedures.
• Is dedicated to high quality property management services, performance standards, and quality assurance.
• Prepares list of capital replacements required or anticipated, when applicable, and submits to Regional Manager in advance of budget preparation.
• Bids out and selects contract services, i.e., plumbers, contractors, electricians, etc. Negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance.
• Schedules repairs and on-going service contracts with vendors and provides Service Providers at least 24 hours notice, except for in the case of emergencies.

Service Provider (Tenant) Services

• Ensures every service provider has a great move-in experience and has a great experience throughout the life of their tenancy.
• Uses clear written and verbal communication to convey the status of workorders, service schedules, inspections, and more.
• Focuses not just on assets and profits, but embodies a person-centered approach focused on customer service and tenant retention, which is the Brilliant Corners Way.
• Leads by example. Demonstrates the level of client-centered tenant services that Brilliant Corners expects from all program staff.

Financial Reporting and Control

• Ensures the successful day-to-day financial management of the portfolio and maintains all necessary financial records in good order.
• Supervises collection of rents and other monies and ensures that all transactions are processed and inputted accurately.
• Reviews all delinquent accounts and receivables and determines necessary course of action to collect outstanding balances in consultation with the Regional Manager.
• On a monthly basis, compares lease information with monthly rent roll to ensure that the property rents, move-in dates, etc. are accurate.
• Submits to the Asset and Regional Manager within 24 hours any incident that occurs on the property out of the ordinary or which could become an insurance claim or lawsuit.
• Reviews and approves all capital expenditures, service contracts, and contracted repairs per department policy. Ensures that invoices and bills are submitted for payment in a timely manner.
• Manages proper use of reserve for replacement funds, or special funding including obtaining approval from the Regional Center and ensuring funds are transferred to the operating account.
• Collaborates with the compliance specialist to ensure that eligible tax exemptions have been completed and approved within their portfolio.
• Is proficient with computer applications such as Box or Salesforce, etc. Ensures that maintenance records, etc., are accurate and organized. Suggests functional improvements as needed.

Compliance

• Reviews and abides by all terms in our leases and management agreements.
• Adheres to all accounting and reporting procedures required by Brilliant Corners.
• Collaborates with other departments to ensure compliance with Regional Centers, State Licensing, fair housing laws, state tenant/landlord laws, and other funder rules and regulations.
• Ensures property compliance with all federal, state, and local laws pertaining to building, fire, and safety codes; ADA; all physical requirements, including but not limited to, pool rules, fencing, lighting, etc.
• Ensures that vendors are professional, insured, and have an active license in good-standing.
• Adheres to department policies/procedures. Additionally, Property Managers may create or update internal documents if assigned.