Program Manager, In-flight Connectivity ROLE DESCRIPTION SUMMARY The incumbent will lead delivery of In-Flight Connectivity (IFC) and In-Flight Entertainment (IFE) system installations and upgrades for large commercial aircraft. You will work closely with airline customers and lead cross-functional teams across engineering, certification, supply chain, and operations to deliver complex programs with clarity and confidence. PRIMARY RESPONSIBILITIES / KEY RESULT AREAS Own end-to-end delivery of IFC/IFE installation and upgrade programs, from planning through entry into service and sustaining operations Lead cross-functional teams spanning aircraft engineering, software, certification, regulatory, quality, supply chain, and installation Build and manage integrated program schedules, action registries, risks, issues, and dependencies to ensure predictable delivery Serve as a primary customer-facing lead, building trust through clear communication and reliable follow-through Lead internal and external program reviews, providing clear status, risks, and recommended actions Drive issue resolution and escalation with a focus on outcomes, not handoffs Identify opportunities to improve program management processes and delivery efficiency COMPETENCIES Ability to influence across a matrix organization and work effectively in fast-moving environments Clear, confident communication skills with both customers and internal teams Proven experience in anticipating, managing and mitigating risks Innovative spirit, business minded and self-starting qualities in a fast paced environment Ability to lead cross-functional project teams and to integrate individual duties towards successful realizations Proactive approach towards existing and potential customers Demonstrates strong time?management and organizational skills, proactively tracking milestones and addressing delays to keep work on schedule. Ability to operate in the "grey" and is comfortable with ambiguity and how to navigate through it QUALIFICATIONS & EXPERIENCE Bachelor's degree in Business, Engineering or a related technical field, or equivalent experience 3-5 years of experience in airline, aerospace, or aircraft modification activities Demonstrated experience planning and executing complex, cross-functional programs Solid understanding of program management fundamentals including schedule, risk, and issue management Experience using program management tools and standard productivity software OTHER KEY REQUIREMENTS / COMMENTS SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis pro-tected by local, state, or federal law.
Program Manager, In-flight Connectivity • Chicago, IL, United States
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