The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra Retail customer retention, customer experience and unit margin targets. They will strategically lead efforts with our third-party contact centers to maximize performance among 200+ Customer Success team members. Oversee data analytic activities that measure and forecast customer lifecycle trends. Partner with cross functional teams to identify areas to improve customer retention and create Formula Won experiences.
Key Accountabilities
Education, Experience & Skill Requirements
Key Metrics
Job Family
Marketing
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Manager, Customer Success • Irving, TX, United States
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