Senior Manager, Payments & Cash Management

Senior Manager, Payments & Cash Management

The Senior Manager, Payments & Cash Management leads the firm's payment execution activities in close partnership with colleagues in Treasury. The role oversees end-to-end payment operations, including investigations, inquiry management, and fraud controls, while supporting daily cash positioning, intraday liquidity visibility, and funding coordination. This leader maintains a strong control environment, drives process improvement and automation, and develops a high-performing team within a regulated financial services environment.

Essential Duties and Responsibilities:

• Lead end-to-end payment execution for wires, ACH, and internal transfers, ensuring timeliness, accuracy, and control adherence
• Oversee wire operations, including template governance, fraud verification, and exception management
• Direct payment investigations, corrections, and resolution of operational breaks
• Manage payment inquiries and escalations, ensuring timely research, communication, and issue resolution
• Coordinate fraud recovery efforts, including SWIFT recalls and other return-of-funds processes
• Maintain strong payment controls, approval workflows, and compliance with internal policies
• Support daily cash positioning and liquidity allocation across entities and bank accounts
• Partner within Treasury on intraday liquidity monitoring, funding coordination, and cash visibility
• Operate within defined escalation protocols, liquidity limits, and control frameworks
• Lead, coach, and develop a team of Treasury professionals
• Drive process improvement, automation, and control enhancements
• Partner with Operations, Technology, and Regulatory teams to resolve issues and improve data integrity
• Oversee governance of payment systems, treasury platforms, and external banking relationships

Knowledge, Skills, and Abilities:

• Deep knowledge of payment operations, including wires, ACH, internal transfers, and related workflows
• Strong understanding of payment controls, fraud prevention, and investigation processes
• Working knowledge of cash positioning, liquidity drivers, and funding coordination
• Familiarity with broker-dealer regulatory requirements, including 15c3-1 and 15c3-3
• Strong analytical and problem-solving skills to resolve payment issues, cash breaks, and variances
• Experience leading process improvement, automation, and control enhancement initiatives
• Strong organizational skills and ability to manage competing priorities in a time-sensitive environment
• Effective leadership, collaboration, and communication skills

Educational/Previous Experience Requirements:

• 7+ years of experience in payment operations, treasury operations, cash management, or a related field
• Experience leading wire and ACH processing in a controlled operating environment
• Experience with cash positioning, bank account management, and external bank relationships
• Experience with treasury systems, payment platforms, and bank connectivity solutions
• Experience in a financial services, broker-dealer, or banking environment

Licenses/Certifications:

• SIE and Series 99, or ability to obtain within 120 days of hire

Education

Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance

Work Experience

General Experience - 6 to 10 years, Manager Experience - 3 to 6 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.