Sales Manager

Pyramid Global Hospitality Sales Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to Hyatt Place Athens/Downtown, a standout property in the Pyramid Global Hospitality portfolio. This modern and welcoming hotel features 190 guest rooms and 3,997 sq. ft. of meeting space, offering a professional and fast-paced environment built around exceptional service and hospitality. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or operations, you'll have the opportunity to build your skills while contributing to a supportive and collaborative workplace. We provide comprehensive training programs and opportunities for advancement to ensure our team members are set up for success. If you're passionate about hospitality and excited to be part of a people-first culture, Hyatt Place Athens/Downtown is the perfect place to grow your career.

Position Summary:

The Sales Manager reports to the Director of Sales and supports the daily operations of the sales department. Key responsibilities include managing sales quotas, developing and executing sales plans, handling guest concerns, and ensuring adherence to hotel policies. This role works closely with the Food and Beverage and Banquet departments to coordinate events, optimize revenue opportunities, and deliver seamless experiences, all while enhancing overall guest satisfaction and sales performance.

Essential Functions:

• Assist the Director of Sales with daily sales operations and strategic initiatives
• Develop, implement, and manage sales plans to meet or exceed revenue goals
• Manage sales quotas, forecasts, and performance metrics
• Generate new business and maintain relationships with existing accounts
• Work closely with the Banquet and Food & Beverage departments to coordinate events, group bookings, and catering services
• Ensure seamless communication between sales, banquet, and F&B teams for event execution
• Handle guest inquiries, concerns, and special requests in a timely and professional manner
• Ensure compliance with hotel policies, brand standards, and service expectations
• Participate in site tours, client meetings, and contract negotiations
• Monitor market trends and competitor activity to identify new opportunities
• Maintain accurate sales records, reports, and client documentation

Requirements:

• Bachelor's degree in hospitality management or related field is preferred.
• 3-5 years of experience in Sales, Food and Beverage hotel operations, with at least 1-3 years in a supervisory role.
• Experience with property management systems and hotel reservation software is preferred.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.

Compensation: $55000 - $60000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.