Store Manager - Allen East

Goodwill Industries Of Dallas, Inc.

Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development and other social enterprise models. Here are our core beliefs:

• We believe each person has unique abilities and can make a meaningful contribution in life.
• We believe jobs are transformational to individual lives and communities.
• We believe in a hand up, not a handout.

Goodwill prides itself on an engaging and welcoming work environment, where we demonstrate our core values of Respect, Commitment, Improvement, and Integrity daily.

Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals in life, through two closely integrated programs:

• The Donated Goods Program provides direct employment through the recycling and reselling of material donations across 18 stores and a 175,000 sq. ft. warehouse.
• The Workforce Development Program assist clients with assessments, education, job readiness training, coaching and career placement.
• Goodwill's unique approach includes: a fair chance and opportunity, a person-centered, holistic approach, and multiple paths to success in a safe, supportive environment. The Donated Goods Program provides employment by offering work through the recycling and reselling of material donations in stores throughout the community, while keeping millions of pounds of reusable items out of our landfills. Every dollar that is generated from retail stores is invested back into creating employment opportunities for individuals with disabilities and disadvantaged conditions.
• There are over 220,000 individuals with disabilities in the north Texas region. Only 90,000 have jobs. Last year, Goodwill Dallas placed over 1,000 individuals with jobs - earning more than $22 million in wages. Since 1923, Goodwill Dallas has served over 100,000 individuals in the North Texas community.

Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand-alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and employs over 600 staff.

Essential Functions/Duties

1. Responsible for generating revenue and controlling the expense budget for the store and staying within defined guidelines, which includes payroll expenses.
2. Transport cash funds to and from the bank.
3. Supervise the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organizations procedures.
4. Promote merchandise sales and create in-store displays.
5. Monitor store premises and ensure facilities and grounds are kept in a clean, neat, and safe condition.
6. Responsible for opening and closing the store as needed.
7. Handle employee and customer inquiries in a professional and appropriate manner.
8. Follow procedures for dealing with potential disturbances and problems such as calming loud or boisterous customers, evicting customers who are acting in a disorderly fashion or dealing with lost children.
9. Supervise, plan, and maintain the organization of store personnel; prepare work schedules and arrange for replacement of absent employees, as necessary.
10. Responsible for evaluating employee performance; taking appropriate disciplinary action as needed and including making termination recommendations.
11. Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
12. Responsible for instilling proper attitude toward safety and security in employees and trainees, protecting the safety of customers, and ensuring that all store operations are performed in accordance with the Organizations safety and security programs.
13. Demonstrate and maintain good customer service skills.
14. Communicate effectively with other departments within the organization to work in collaboration.
15. Maintain a well-groomed appearance and appropriate business dress code including name badge.

Additional Functions/Duties

1. Assist other stores as needed and directed by the Regional Director.
2. Ensure that store receipts are handled as prescribed by the Organizations procedures and good security practices.
3. Assist in loss prevention investigations when necessary, keeping sensitive information confidential.
4. Complete a variety of reports including schedules, meetings, safety, payroll, and store records.
5. React calmly and respond to emergencies.
6. Respond to alarm calls as necessary. Must be accessible via telephone.
7. Coordinate and conduct monthly safety drills or assign to Safety Captain.
8. Complete monthly maintenance inspection checklist.
9. Perform other duties as assigned.

Qualifications/Competencies

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Ability to adhere to the organization's Core Principles.
2. Ability to work independently with minimal instruction and or direction from supervisor.
3. Knowledge of the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
4. Ability to operate Point of Sale (POS) system.
5. Ability to react calmly and respond to emergencies.
6. Skilled in conducting phone and face-to-face interviews.
7. Skilled in maintaining inventory, sales, and store records.
8. Ability to effectively supervise, train and mentor store personnel and community workers.
9. Ability to read, write, speak, and understand the English language.

Education and/or Experience:

High school education or equivalent is required. A College education or equivalent of five (5) years in retail management is preferred. Prefer previous retail and/or handling experience. Prefer working with people who have disabilities and/or previous Goodwill experience.

Math Ability:

Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills:

To perform this job successfully, an individual should have beginner knowledge of MS Words, Excel, and Outlook. Experience utilizing a POS system.

Supervisory Responsibilities:

This position has supervisory responsibilities including supervision of subordinate supervisors.

Purchasing Authority:

Purchasing Authority Level - Managers/Coordinators

Special Conditions of Employment:

(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)

Physical and Environmental Requirements:

1. Regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
2. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
3. Standing and walking for long periods of time.
4. Able to perform tasks that require repetitive motion, i.e. tagging or hanging clothes. Manual dexterity is required.
5. Perform work outside and inside; exposure to weather conditions, i.e. dust, dirt, rain, noise.
6. The noise level in the work environment is usually loud (examples: metal can manufacturing department, large earth-moving equipment).

Language Ability:

Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.

Reasoning Ability:

Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.