Terminal Operations Manager

Terminal Operations Manager

TOTE Maritime Alaska is a leader in domestic ocean shipping, delivering reliable, safe, and environmentally responsible transportation services between the continental U.S. and Alaska. Guided by our commitment to safety, operational excellence, environmental stewardship, and customer partnership, we provide innovative logistics solutions that connect communities and support economic growth.

Position Overview

The Terminal Operations Manager is responsible for the safe, efficient, and compliant execution of all terminal operations, including vessel loading and discharge, yard operations, equipment utilization, and workforce leadership. This role ensures alignment with TOTE's core commitments to zero harm, reliability, financial stewardship, and continuous improvement while delivering exceptional service to internal and external stakeholders.

Key Responsibilities

• Lead and manage day-to-day terminal operations, including cargo handling, vessel operations, gate activities, and yard logistics
• Ensure strict adherence to safety regulations, OSHA standards, USCG requirements, and TOTE safety policies
• Drive a safety-first culture, promoting zero incidents and continuous safety improvement initiatives
• Optimize terminal productivity, turnaround times, and resource allocation to ensure on-time vessel departures and arrivals
• Collaborate with marine operations, logistics, and customer service teams to ensure seamless cargo flow
• Oversee labor planning, scheduling, and workforce performance for union and non-union personnel
• Monitor and improve KPI performance, including turn times, berth productivity, safety metrics, and equipment utilization
• Develop and implement process improvements using Lean, Six Sigma, or continuous improvement methodologies
• Ensure compliance with environmental regulations and support TOTE's sustainability and green initiatives
• Develop, manage, and report on operating budgets, including forecasting, cost control, and financial performance tracking
• Prepare operational and financial reports for senior leadership, providing insights and recommendations
• Lead, coach, and develop supervisory staff and frontline teams

Required Qualifications

• Bachelor's degree in Supply Chain, Logistics, Maritime, Business, or related field (or equivalent experience)
• 6+ years of terminal operations experience, including terminal equipment, cargo handling, stevedoring practices, and vessel operations
• 6+ years of supervisory or leadership experience in a high-volume operational environment
• Demonstrated experience in budget management, financial reporting, and cost control
• Experience working in union environments preferred
• Knowledge of safety regulations (OSHA, DOT, USCG)
• Proven ability to manage KPIs and drive operational excellence
• Strong problem-solving, communication, and leadership skills

Preferred Qualifications

• Experience with roll-on/roll-off (Ro/Ro) or containerized shipping operations
• Familiarity with terminal operating systems (TOS)
• Lean, Six Sigma, or continuous improvement certification
• Experience in Alaska trade or remote logistics operations

Core Competencies (Aligned with TOTE Values)

Safety Leadership

Commitment to zero harm and proactive risk management

Operational Excellence

Delivers reliable, high-quality service with continuous improvement

Environmental Stewardship

Supports sustainable operations and regulatory compliance

Financial Accountability

Strong ownership of budgets, cost control, and operational efficiency

Integrity & Accountability

Acts with honesty, ownership, and responsibility

Customer Focus

Builds strong relationships and delivers consistent value

Innovation

Champions new ideas and process enhancements

Work Environment & Physical Requirements

• Ability to work in an active marine terminal environment, including exposure to varying weather conditions
• Must be available for shift work, nights, weekends, and on-call rotation as required
• Ability to walk, stand, and navigate terminal yard areas regularly

Compensation & Benefits

Compensation

The salary range is $88,988 to $155,000 annually, with an expected target salary of $100,000 to $120,000 per year. Pay will be based on several factors including the candidate's education, work experience, work location, and specific job duties.

Benefits

As part of the team, full-time employees will receive a comprehensive benefits package, which includes:

• Health, dental, and vision insurance
• Life insurance
• Short-term disability
• Employee Assistance Program (EAP)
• 401(k) with company match and discretionary funding
• Tuition reimbursement
• Supplemental parental leave
• Jury duty and bereavement leave

Time Off & Additional Benefits

• Minimum of 10 days' vacation annually
• 10 days sick leave
• 10 paid holidays plus 1 floating holiday every 12 months
• Eligibility for an annual discretionary bonus (based on eligibility)

Career Development

• Professional development opportunities
• Leadership development programs
• Internal advancement opportunities across the TOTE family of companies

Equal Employment Opportunity

TOTE Maritime Alaska is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.