ENGAGEMENT MANAGER

Engagement Manager

Project: Salesforce Center of Excellence (COE) Stand-Up Engagement Model: Outcome-based advisory services (non-configuration heavy) Duration: 1-year contract with potential extension Work Location: Primarily virtual Hours: Standard business hours (8:30am5:30pm) Experience: 57 Years Preferred: PMP, CSM, Salesforce Admin, Platform App Builder, Public Sector Experience

Role Overview

The Engagement Manager will serve as the delivery orchestrator for the ITS Salesforce COE Stand-Up initiative. This individual will manage scope, coordination, workstream tracking, client communications, and monthly reporting while ensuring all advisory work products align with ITS' strategic objectives. This is not a traditional build PM role. It is a governance, advisory, and stakeholder alignment leadership role.

Core Responsibilities

Serve as primary delivery lead between ITS and the Salesforce advisory team Manage engagement scope, timeline, budget, and deliverables Coordinate Salesforce CTO, Senior Architect, and Solution Consultant activities Ensure completion and quality of all SOW work products Oversee development of:

• Org strategy documentation
• Data architecture documents
• ATO and security accreditation frameworks
• DevOps governance documentation
• COE Charter and RACI matrix
• Application intake framework
• Architecture Review processes
• Lead monthly summary reporting including:
• Activities performed
• Key decisions
• Risks and blockers
• Work products status
• Manage risk identification and mitigation across governance and architecture streams
• Facilitate stakeholder sessions and executive briefings
• Maintain alignment to clicks-not-code principles
• Ensure advisory scope remains non-configuration heavy
• Ensure no project management scope creep into excluded areas

Critical Experience Required

Experience managing Salesforce platform advisory engagements Experience leading multi-cloud Salesforce programs (Service Cloud, Data Cloud, MuleSoft, Marketing Cloud) Public sector governance experience Experience managing architecture review boards or COE programs Familiarity with ATO processes and compliance governance Experience managing cross-agency stakeholders