COMPANIUM Hospitality New York City Metropolitan Area (On-site) Hotel Manager Confidential Search (New York City) Executive search conducted by COMPANIUM Hospitality on behalf of a confidential client The Opportunity COMPANIUM Hospitality is conducting a highly confidential executive search for a Hotel Manager to oversee the operations of a prestigious positioned luxury property located in New York City. This role calls for a hands-on, floor-oriented leader with a strong sense of service, an exceptional eye for detail, and the ability to create a warm, highly personalized guest experience within a demanding, fast-paced luxury environment.
Role Overview The Hotel Manager will be accountable for the day-to-day leadership of the property, ensuring operational excellence across all departments while fostering a strong service culture driven by presence, empowerment, and high standards. This is a visible leadership role, requiring constant engagement with guests, teams, and operational realities.
Key Responsibilities Provide day-to-day leadership across all operational departments, ensuring seamless coordination and consistent service delivery. Act as a cultural role model, setting the tone for excellence, professionalism, and genuine hospitality. Lead, mentor, and develop department heads and management teams, with a strong focus on performance, accountability, and engagement. Ensure exceptional guest recognition, including VIP handling and proactive service recovery. Oversee operational budgets, cost control, payroll monitoring, and financial performance in line with agreed objectives. Anticipate business needs through detailed forecasting, planning, and data-driven decision-making. Partner closely with internal stakeholders to implement training initiatives and support talent development. Actively participate in recruitment, onboarding, and succession planning for key operational roles. Maintain full compliance with all local, state, and federal regulations, including health, safety, and operational requirements. Serve as Manager on Duty when required and act as Deputy for safety and compliance matters. Ensure clear internal communication through daily briefings and structured operational meetings.
Profile Sought Bachelors degree in Hospitality Management or a related discipline. Minimum 8 years of progressive experience in luxury or ultra-luxury hospitality operations. Proven experience in senior operational roles such as Assistant General Manager, Hotel Manager, EAM or experienced Director of Food Strong exposure to Food & Beverage operations within a high-end environment. Demonstrated ability to build, lead, and retain high-performing teams. Solid financial literacy, including budgeting, forecasting, and P&L oversight. In-depth understanding of New York City hospitality standards and regulations. Excellent interpersonal and communication skills, with a natural ease in guest-facing situations. Calm, resilient, and solution-oriented, with the ability to thrive under pressure. Highly organized, detail-driven, and comfortable managing multiple priorities simultaneously. Proficiency with hotel systems; experience with Opera and Micros is a plus.
Working Environment Fast-paced, high-expectation luxury setting. Schedule flexibility required, including evenings, weekends, and holidays. Physically present, operationally involved role with significant time spent on the floor.
Hotel Manager - Luxury Hotel NYC • New York, NY, United States
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