General Manager

Caf General Manager - Retail Cafe - Orinda

The Caf General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the caf.

Key Responsibilities

• Sets a standard of conscientiously hiring, training, developing, and retaining employees
• Continuously develop self and team
• Inspires and creates a positive environment
• Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings
• Create timely and complete schedules, taking the business and employees needs into consideration
• Completes payroll accurately and submits it within the proper time frame
• Models hospitality and is in service to the customer
• Acts to resolve customer concerns and is always looking for ways to make the experience better
• Monitors, coaches, and encourages team members to exceed the customer's expectations through the team's execution of the operations, processes, recipes, and knowledge
• Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers
• Completes required inventories and accurate ordering in the proper time frame
• Manage the store's financial performance and costs to include accurate cash controls and product ordering
• Completes the weekly financial corporate requirements accurately and in a timely manner
• Is relentless in finding ways to drive sales and create new customers
• Monitors Key Performance Indicators and is always looking for areas to improve

Qualifications and Requirements

• Demonstrates a passion for coffee and inspires it in others
• Management experience in specialty coffee, retail, hospitality, and/or customer service is required
• Experience managing a profitable & operationally sound single caf/restaurant preferred
• Must maintain current state-issued SERVSafe Manager Certificate
• Experience recruiting, hiring, and managing staff
• Strong leadership skills with professional maturity
• Proven ability to understand and execute an organization's goals and objectives
• Enjoys working on a team and collaborating as a team player
• Leadership, relationship, team building, and conflict management skills
• Excellent interpersonal and communication skills - both oral and written
• Must be able to exercise independent judgment and decision-making skills
• Ability to work in a fast-paced environment, manage competing priorities and meet deadlines
• Experience reviewing financial reports and meeting budgets
• Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays
• Ability to lead change, deal with ambiguity, and prioritize in a fast-paced environment
• Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills
• Minimum High School or GED

Compensation

• Available to all employees
• Competitive wage
• Commuter Benefits - pre-tax parking and transit
• Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee
• Free mental health app subscription
• Employee discount on merchandise, coffee gear, and at Equator cafes
• Continuing coffee education classes
• Free coffee
• Paid Time Off for voting on Election Day
• After 60 days as an employee at Equator
• Healthcare Benefits (for full-time employees working over 30 hours per week)
• 100% employer-covered premium medical insurance
• Voluntary Insurance Plans - dental, vision, long-term disability, and supplementary life insurance
• Employer covered life insurance premium
• Flexible Spending Account (FSA) - healthcare and daily dependent care
• Holiday Pay after 90 days of employment.
• Eight Equator-observed holidays per year
• Paid Time Off with tenured increases for full-time employees
• 1 paid volunteer day per year
• After six months as an employee at Equator
• 401K with up to a 4% company match on employee contributions

Compensation will be commensurate with experience.