Online Program Coordinator

Online Program Coordinator

The Online Program Coordinator provides support for the disciplines, programs, and assessment activities within the schools of Humanities, Arts & Social Sciences, Natural Sciences & Mathematics, and Robert W. Plaster School of Business. The Online Program Coordinator works in a collaborative nature with the academic departments and CCG, providing online program oversight that results in superior online course quality.

Essential Functions:

• Perform job duties in accordance with Columbia College's vision, mission and values, and contributes to the development of the Online Education Department.
• Practice superior customer service.
• Fulfill additional responsibilities as assigned.
• Display respect and civility to all constituencies in all communications.
• Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.
• Manage an extensive portfolio of online courses and programs currency in light of current best practices in online education as well as trends in the disciplines.
• Serve as first point of contact for the dean of the school, department chairs, and faculty within the school and other constituencies.
• Monitor and identify program changes that will necessitate creation, revision, or discontinuation of courses.
• Communicate with department chairs and Online Education staff in planning how and when program changes will occur.
• Identify need for development, redevelopment, and course refresh work and communicate needs to instructional design staff.
• Collaborate with the dean department chairs, full-time faculty, instructional design staff, and course developers in the creation, revision, and implementation of courses to ensure that courses are aligned with program objectives and to identify issues and address concerns.
• Manage ongoing textbook updates, textbook changes, and related matters.
• Manage and resolve course issues in a timely manner.
• Collaborate with Assessment Office, deans, and department chairs to ensure assessment data is collected.
• Serve on internal committee(s), problem-solving teams, and/or work towards innovation.

Supervisory Responsibility: None

Position reports to: Lead Program Coordinator

Required Core Competencies and Professional Experience:

• Ability to fluently read, write, and understand the English language.
• Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
• Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
• Proficiency in using web-based technologies, including database systems.
• Ability to work independently and in a team environment, with or without direct supervision.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Strong attention to detail and exceptional organizational skills and computer skills.

Preferred Core Competencies and Professional Experience:

• Experience in an online higher education environment in a leadership role.
• Teaching experience

Required Level of Education: Master's Degree

Preferred Level of Education: Terminal Degree

Other Requirements: Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment. Occasional travel and weekend work required.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.

Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.

This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position. The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check.