Career Opportunities: Director, Employee Experience and Services (28986)

Employee Experience & Services Director

The Employee Experience & Services Director, at Amkor Arizona Technology (ATA) will serve as the senior leader responsible for designing, launching, and operating end-to-end employee services at a new greenfield manufacturing site operating 24/7 with multiple shifts. This role is accountable for building high-quality, scalable workplace and wellbeing services that directly support employee experience, safety, engagement, and operational continuity.

As a key member of site and HR leadership, the Director will partner closely with Operations, EHS, Facilities, Security, and Corporate HR to ensure services meet the demands of a high-volume semiconductor manufacturing environment and evolve as the site scales.

Key Responsibilities:

• Lead the design, launch, and ongoing evolution of HR services for a new manufacturing campus, ensuring readiness for ramp-up and long-term growth.
• Develop a site-specific employee services strategy aligned with operational demands, workforce demographics, and Amkor's people and culture priorities.
• Establish governance, policies, and operating models that balance employee experience, cost discipline, and operational resilience.
• Oversee daily operations of all employee services, including cafeteria/food services, on-site health clinic, pantries, and fitness facilities, across all shifts.
• Ensure services are consistently available, reliable, and responsive to the needs of a round-the-clock manufacturing workforce.
• Partner with Facilities, EHS, and Security to ensure all services meet safety, health, and regulatory requirements.
• Lead vendor selection, contract negotiation, service-level agreements, and performance management across all service providers.
• Establish clear KPIs, review cadence, and escalation mechanisms to ensure quality, compliance, and cost effectiveness.
• Drive continuous improvement and innovation through strategic supplier partnerships.
• Build, lead, and develop a multidisciplinary services team supporting clinic operations, wellness programming, food services, and fitness.
• Create a high-accountability, service-oriented culture with strong frontline leadership coverage across shifts.
• Ensure appropriate staffing models to support 24/7 operations.
• Own budgets for all HR services and facilities under scope; forecast costs aligned to site ramp and headcount growth.
• Track and report on key metrics such as utilization, employee satisfaction, cost per employee, service quality, and risk indicators.
• Use data and employee feedback to assess ROI and guide service enhancements.
• Position workplace and wellness services as a core contributor to employee engagement, retention, and productivity.
• Implement communication strategies that drive awareness and adoption across all shifts and employee populations.
• Actively gather feedback and translate insights into measurable improvements.
• Ensure compliance with all applicable labor, health, food safety, and healthcare regulations.
• Lead preparedness and response for medical, food safety, or workplace service-related incidents.
• Conduct regular audits and risk assessments to ensure operational integrity.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Public Health, Operations, or a related field; Master's preferred.
• 10+ years of progressive leadership experience in HR services, workplace operations, hospitality, healthcare, or site-based services.
• Demonstrated experience supporting manufacturing or industrial workforces, ideally in 24/7, multi-shift environments.
• Strong expertise in vendor management, budgeting, operational scaling, and cross-functional partnership.
• Proven ability to operate in greenfield or high-growth environments.
• Exceptional leadership, communication, and stakeholder management skills.

Preferred Experience

• Semiconductor, advanced manufacturing, or large-scale industrial operations.
• On-site clinic, food service, or workplace wellness program oversight.
• Experience launching or scaling services during site ramp-up.
• Familiarity with employee experience, service-management, or operational analytics tools.

Location:

This position will be based at the Arizona Tempe and Peoria sites during the Construction phase and will transition to Peoria for management during the Factory Operation phase.

Amkor is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.