Manager, Contracts Administration

Manager, Contracts Administration

The Center for Creative Leadership (CCL) is a top-ranked nonprofit global provider of leadership development solutions with a mission to advance the understanding, practice, and development of leadership for the benefit of society worldwide. The Societal Impact division of CCL focuses on leadership development in four vertical areas of practice: K12 Education, Higher Education, Nonprofit, and Population Health. The Development team works collaboratively with the different vertical directors, faculty, operations, and the CCL enterprise to provide high-quality, high-impact leadership solutions to our clients.

General Summary:

The Manager, Contract Administration, GMA is responsible for overseeing all contract administration for Global Markets Americas. This includes aligning contract support to the strategic goals and objectives of GMA, infusing a client-centric mentality while maintaining the objectives of GMA, talent development and deployment, and overall process development and adherence. This individual demonstrates the ability to be a collaborative team player and builds strong partnerships and working relationships within and outside GMA.

Principal Duties and Responsibilities:

• Execute strategic direction of the GMA Contract Administration team including allocation of talent and integration of work and work systems.
• Lead contract development and management activities to ensure organizational principles of integrity, compliance, and risk mitigation.
• Align contracting operations with the GMA's strategic objectives and adhere to best practices.
• Partner with CCL's legal office, finance, and the Vice President - Sales to develop acceptable standards for contracts including language and provisions.
• Lead GMA client contract review and redlining process to ensure favorable terms and conditions related to CCL's legal standards, service level standards and GMA requirements.
• Drive successful contract completion of a complex nature with clients' and vendors' legal and procurement staff through application of legal knowledge, expertise, and business acumen.
• Drive overall contract production timeliness, quality, and process compliance.
• Lead, develop and implement processes, tools and procedures for contract management and administration in compliance with CCL and GMA policy.
• Manage vendor and subcontractor contracts in support of GMA client work.
• Acts in CCL's best interest identifying risks/challenges and recommends solutions.
• Provide direction, leadership and professional development to GMA Contract Administration team, balance workload appropriately
• Manage vendor relationship and implementation of third-party contracting systems and applications (e.g. Wrike, DocuSign, etc.)
• Ensure accurate contract administration, including acquiring contract approval, electronic signature, filing, tracking, and reporting.
• Creates a team culture of process excellence and holds team, and self, accountable.
• Accountable for ensuring processes and measures are aligned to Global Markets America's strategies.
• Holds an enterprise-wide focus and understands the different business lines the office supports.
• Partner with data privacy and security stakeholders on contract addendums and GDPR requirements.

Specific Knowledge and Skills Required:

• Business Acumen: Understands the connection of their team's work to the organization's overall financial health and drives what should be done to achieve those goals. Enables the smooth and flawless execution of contracting, ensuring a successful client experience.
• Demonstrates Accountability: Acts in CCL's best interest, identifies risks/challenges and brings solutions to the table. Independently assesses situations, addresses conflict, and leads action without hesitation. Manages one's own time and employs organizational skills.
• Process Discipline: Leads with process first. Always conscious of prescribed processes in which they participate, follows processes and procedures and holds team members and colleagues to the same standard.
• Critical Thinking & Sound Judgement: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Knows when to ask for help or clarify assumptions. Identifies and implements solutions to problems.
• Exceptional Communication Skills: Listens, speaks, and writes clearly and consistently for maximum impact. Ability to influence and diplomatically advocate a point of view with both internal and external customers when situation requires a strong voice. Ability to say no when appropriate.
• Resilient: Projects credibility and poise under difficult or adverse conditions. Maintains progress (while maintaining quality) when handling multiple tasks and projects, even under stressful situations or when faced with competing deadlines. Adapts to ambiguous and changing situations. Views failures and mistakes as an opportunity to learn.
• Client Focus: Actively looks for ways to exceed client expectations. Builds internal & external relationships.
• Learning Agility / Active Learning: Applies learning in new and changing contexts to achieve desired results. Welcomes and seeks feedback. Takes initiative to ask questions and learn new things in order to better serve our clients.
• Digitally Savvy: The ability to understand digital technologies, being able to evaluate and process information and adapt to new technologies and approaches as they emerge.

Education/Experience:

• Bachelor's degree or equivalent work experience required.
• Minimum 3 years of experience in contract management. Contract experience in the education or service sector preferred.
• Experience drafting, negotiating contract language, and interpreting legal terms, ability to work independently with minimal supervision. Experience identifying and successfully resolving legal and business issues typically encountered in procurement contracts.
• General knowledge and understanding of data protection and GDPR requirements.

Pay and Benefits:

• The hiring range for this role is $80,000 to $90,000 annual. Offer will be commensurate with relevant qualifications and professional experience.
• Position is incentive plan eligible.
• This is a US-based position, offering a flexible hybrid work schedule, requiring candidates to reside within commuting distance of one of our three US campuses: Greensboro, North Carolina; San Diego, California; or Colorado Springs, Colorado. Hybrid work involves a mix of onsite and remote work, with at least 2 out of 5 workdays spent onsite.
• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Various voluntary options for additional plans or coverage levels

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.