Group Vice President, Program Management

Group Vice President Of Program Management

We are looking for a Group Vice President of Program Management for our growing team. This role will span Media, CRM and Web with a strong focus on media. In this role, you will operate as an expert of scope, process, tools, and methodology, being highly skilled at financial management of projects and accounts, and drive adoption and governance across your accounts, office, or region. You will navigate with grace across multiple stakeholders, cross-agency teams and third parties to 'inspire a shared vision' for the combined multidisciplinary team. You will protect the interest of the internal organization with regards to unambiguous scope and profitability, while working to solve for the client's most challenging business problems. You will also be expected to actively uncover new organic growth opportunities to expand the Razorfish footprint and continuously grow the business as well as grow future leaders of the organization.

The ideal candidate is a dot connector, has an analytic mindset, problem-solving skills, and the ability to organize and track multiple projects simultaneously. They should be proactive, resourceful, agile, and a creative problem solver. They will foster client relationships and partner with the client to work through process changes, escalations, and forward-thinking ideas.

Responsibilities

• Runs an increasingly larger and more complex portfolio of programs for a client or across 2+ clients; partners across multiple agencies
• Effectively drives and manages a team of cross-functional team members for our largest or transformational engagements ($30M+)
• Partners with the Client Services Lead to effectively drive the program(s)/portfolio(s)
• Collaborates across multiple stakeholders and cross-agency teams to 'Inspire a shared vision' for the combined multidisciplinary team
• Ensures that effective Account level communications plans are created and executed properly to meet Client commitments
• Track and manage client scope and team burn to drive internal and client conversations
• Partner with resource management to ensure team is properly staffed, identifying staffing concerns and proposing solutions to optimize the team
• Objectively diagnoses root causes of programs that are challenged and leads Razorfish and Client teams to develop recovery plans
• Monitoring of Standard Operating Procedures with the purpose of identifying problems and recommendations for process efficiency improvements
• Pilots new processes and tools to drive innovation and improve performance without compromising the methodology and drives organizational adoption and governance on new tools, process and methodology
• Drive process adoption, optimization, maintain level of integrity in an environment that has high urgency and is outcomes oriented.
• Works with operations on process design, rollout, and adoption across media, CRM, and web
• Create training materials to document processes and instill best practices across teams
• Provides leadership support and direction for change management as needed and helps manage through the client organization
• Supports operations-led initiatives in risk management, compliance, AI innovation
• Client POC for media process and ways of working
• Orchestrates collaboration among media strategy, investment, and measurement to deliver large media campaigns
• Aligns Client operational and financial requirements, as well as desired methodology, with optimal Deal Structure
• Owns one or more senior-level client relationships; negotiates with these clients on a variety of project and program matters and builds/nurtures relationships with direct and indirect Executive clients
• Ensures Executive Stakeholders are aware of key RAID that can affect project timelines and budgets
• Identifies conflicting Executive Client or Razorfish expectations, and drive to resolution
• Proactively inquires as to Razorfish performance against expectations, such as the ability to negotiate any corrective actions
• Puts in place consistent and clear Program Management roles and responsibilities and repeatable processes across verticals
• Champions the Program Management team and helps represent it across the organization
• Leads and coaches a large Program Management team, building a culture of delivery excellence

Qualifications

• Experience managing large and highly complex digital programs of over $20M in revenue in a fast-paced agency environment; Including media, CRM, Web, Social
• Strong knowledge of media functions and processes
• Experience managing large media programs, including strategy, investment, and measurement, with deep expertise in media process and operations
• Ability to work with the Client Services Lead/discipline experts to analyze the impact of estimate changes to overall program revenue/margin and effectively define the proposed solution approach for the program(s)/portfolio(s)
• Ability to direct and truly defend the integrated estimate for our most complex marketing transformation programs across multiple capability groups
• Complete understanding of the work across disciplines in order to provide meaningful value to others in helping them review their estimates
• Ability to create Agile, Waterfall and Hybrid project plans for an extra-large program and multiple projects
• Proficiency in the scope process, from working with Clients to de-prioritize low value / high effort scope, through ensuring teams work to remove scope ambiguity to resolving conflicts through mutually agreed assumptions
• Ability to lead difficult scoping conversations with Clients to drive scope trade-offs keeping constraints such as Client budget or timeline in mind
• Ability to understand project scope and transform into an executable plan for our largest and most complex programs
• Ensures that our internal interests are clearly protected in terms of unambiguous scope, articulate assumptions and third-party dependencies for large complex contracts
• Ability to lead the vision, planning, orchestration, and execution of a series of workshops on large, highly complex programs
• Experience with Workfront or similar workflow platforms is a plus
• Applies tools to improve intake, scoping, delivery workflows, and cross-team resourcing / visibility
• Uses reporting features to track resourcing, performance, dependencies, and executive reporting
• Contributes to training and knowledge-sharing of processes and tools across teams
• Organized, detail-oriented, obsessed with accuracy and good with time management
• Ideal candidate has media or advertising agency experience and understands the inner workings of the agency model.