Talent.com
Varsity Technologies
Client Success ManagerVarsity Technologies • Los Angeles, CA, United States
No longer accepting applications
Client Success Manager

Client Success Manager

Varsity Technologies • Los Angeles, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Varsity Technologies Client Success Manager

Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management.

At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture. This role combines relationship management, strategic planning, and operational excellence. You'll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you.

Responsibilities

  • Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate.
  • Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed.
  • Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity's service offerings.
  • Prepare proposals, quotes, and lead renewal discussions.
  • Identify and manage client requests for new projects, products, trainings, appdev and services.
  • Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals.
  • Supervise Vendors management.
  • Lead onboarding and post-onboarding activities, including end-user training.
  • Conduct recurring success calls to review goals, metrics, and service performance.
  • Monitor client compliance with Varsity's standards and proactively address challenges.
  • Drive account growth through upselling and cross-selling aligned with client needs.
  • Track and report on client satisfaction, retention, and portfolio growth.

Key Performance Indicators (KPIs)

  • Client Retention Rate.
  • Client Satisfaction Score (CSAT).
  • Revenue growth and service adoption.
  • Client subscription renewal rate.
  • Strategic engagement frequency.
Create a job alert for this search

Client Success Manager • Los Angeles, CA, United States

Similar jobs

Senior Client Manager

EPIC BrokersLos Angeles, CA, United States
Full-time

EPIC Insurance Brokers & Consultants is one of the fastest-growing insurance brokerage and consulting firms in the United States.Founded in 2007 and headquartered in San Francisco, EPIC has more th... Show more

 • Promoted

Bilingual Customer Success Manager in the USA (English and Spanish)

BSF Talent RecruitmentLos Angeles, CA, United States
Full-time

Bilingual Customer Success Manager in the USA (English and Spanish).Los Angeles, California, United States.Our client is an AI-driven technology company that carries "beauty" as its core ideal, hel... Show more

 • Promoted

Patient Financial Services Manager (Remote)

Skin And Cancer InstituteNorth Hollywood, CA, United States
Remote
Full-time

Join Our Team at Skin and Cancer Institute!Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for de... Show more

 • Promoted

REMOTE Default Title Manager, CMS

Carrington Holding Company, LLCLong Beach, CA, United States
Remote
Full-time

Job DescriptionCome join our amazing team and work remote from home!The Default Title Manager will be responsible for leading and managing the servicing default title team, providing guidance, supp... Show more

 • Promoted

Client Manager

Arthur J Gallagher & CoGlendale, CA, United States
Full-time

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions.We help clients build better workplaces, where people feel supporte... Show more

 • Promoted

Senior Customer Success Account Manager

Epsilon3Los Angeles, CA, United States
Permanent

Customer Success Account Manager.We are looking for a Customer Success Account Manager to join our team who is passionate about space and supporting the many teams in the industry.You will be respo... Show more

 • Promoted

Client Account Manager

Dynamic Edge ConsultingLos Angeles, CA, United States
Full-time

Entry-Level Client Account Manager.We are seeking an Entry-Level Client Account Manager! You will be responsible for the effective management and profitable client engagement with small-mid sized b... Show more

 • Promoted

Senior Customer Success Partner, Enterprise

CreatorIQLos Angeles, CA, United States
Full-time

Senior Customer Success Partner, Enterprise.As a Senior Customer Success Partner, Enterprise at CreatorIQ, you will be the strategic advisor to a portfolio of high-value enterprise customers, helpi... Show more

 • Promoted

Customer Success Specialist

TGR SolutionsLos Angeles, CA, United States
Full-time

Location: Los Angeles, CA (Onsite - Downtown Los Angeles).Reports To: Customer Success Manager.Our enterprise robots, ADIBOT solutions, were developed by a visionary team of roboticists and enginee... Show more

 • Promoted

Client Services Partner Remote (Independent)

Travel with LaniBurbank, CA, United States
Remote
Full-time

Client Services Partner Remote (Independent).We are bringing on Client Services Partner Remote (Independent) to join our remote team.You will assist clients with planning, booking, and support th... Show more

 • Promoted

Remote Audit Manager Lead Teams & Client Growth

Forth RecruitingLos Angeles, CA, United States
Remote
Full-time

A specialized recruiting firm is seeking an Audit Manager in Los Angeles, CA.This role requires managing audit teams, developing client relationships, and providing high-quality audit services.A CP... Show more

 • Promoted

Business Development ManagerUS - REMOTE

TrexonLong Beach, CA, United States
Remote
Full-time

Job PostingTrexon Global took too long to respond.Try checking the connection, checking the proxy and the firewall, and ensuring your configuration is set to no proxy or direct.Check your Internet ... Show more

 • Promoted

Vice President, Customer Success

ConfidentialLos Angeles, CA, United States
Full-time

Vice President, Customer Success.Forward-thinking B2B SaaS / CRM technology organization.Information Technology and Services.The Company is in search of a Vice President of Customer Success to take... Show more

 • Promoted

Customer Success Manager

Truemed Inc.Los Angeles, CA, United States
Full-time

Truemed is building the payment infrastructure for better health.Our platform helps qualified consumers to use HSA/FSA funds on eligible health and wellness purchases while helping merchants unlock... Show more

 • Promoted

J.P. Morgan Wealth Management Private Client Advisor - Beverly Hills, CA (area)

JPMorgan ChaseBurbank, CA, United States
Full-time

Private Client Advisor In Chase Wealth Management.Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary cus... Show more

 • Promoted

Associate Account Manager - Management Liability Insurance

Mercer FranceVan Nuys, CA, United States
Full-time

Department: Management Liability.Award-winning, inclusive, Top Workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people.More than 9,000 of the industry's bright... Show more