Sr. Program Manager, Fuse Billing Operations

The Amazon Fuse team spearheads worldwide distribution efforts for third-party partners on behalf of Prime Video and Prime. As a burgeoning business, we are continuously extending our distribution reach by launching new service offerings with partners around the world. To accomplish our objectives, we require dedicated team members who can help us navigate this dynamic landscape.

Fuse Billing Operations team is looking for a customer obsessed Sr. Program Manager with a strong track-record of delivering results and project management experience to support our Pre-Launch and Post-Launch Program Operations.
From the Pre-Launch perspective, this involves end-to-end ownership of billing launch mechanisms. We require an individual with a passion for Finance and ability to demonstrate ownership. This role will participate in operational deal reviews (e.g., pricing and tax rates), launches, and ensure invoicing and payment mechanisms are setup timely and accurately in accordance with billing requirements for each locale and/or deal. This role will also develop billing SOPs and metrics, manage automation roadmap, and act as the team’s operational interface for billing launch issues. This role will require regular engagement and alignment with business development, finance, accounting, tax, finance operations, product/engineering teams, and external partners. involves resolving data discrepancies spread across multiple distinct/standalone systems. To achieve this goal, the program manager will engage with internal and external stakeholders to explore all the elements of these discrepancies, identify the root-cause, and implement solutions to correct the discrepancies, bringing all the systems to a defect-free state. The program manager will also develop mechanisms to reduce the number of defects and scale this program across our business.

From the Post-Launch perspective, which involves resolving data discrepancies spread across multiple distinct/standalone systems. To achieve this goal, the Sr. Program Manager will engage with internal and external stakeholders to explore all the elements of these discrepancies, identify the root-cause, and implement solutions to correct the discrepancies, bringing all the systems to a defect-free state. The program manager will also develop mechanisms to reduce the number of defects and scale this program across our business. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. Candidates are expected to have sufficient finance and billing operations experience to assess issues and requirements; and strong program management skill to help the team identify and incorporate solutions into the systems or tools that our team uses to support the business. Excellent communication and organizational skills are required along with the ability to anticipate, identify, and communicate risks to accounting, finance, tax, legal, business and leadership. Successful candidates for this position must have a proven record of delivering results through strong program management skills, creative problem solving skills, financial process and system knowledge, and a passion for customer experience.



Key job responsibilities
- Oversee the team as the Senior leader and be the POC for escalations from other team members

- Participate in operational deal reviews and ensure deals are setup and launched correctly

- Partner with key counterparts on billing systems setup, testing and launch

- Liaise with accounting, finance and tax teams on their invoicing and payment requirements

- Develop billing launch SOPs and monitor defect injection through dashboards and reports

- Engage with Fuse Partners to pro-actively identify systemic discrepancies and determine their root-causes

- Lead meetings with internal/external stakeholders regarding variety of operational/product issues

- Solve reconciliation projects by diving-deep into the data and implementing solutions to resolve defects

- Develop strategic programs/mechanisms to pro-actively reduce injection of systemic defects

- Develop and report on metrics designed to track system health from a quality standpoint

- Anticipate, identify, and communicate risks to accounting, finance, business and tech leadership, including project plans and recurring business review documents

- Develop and execute program strategy based on detailed data analysis by utilizing advanced Excel/SQL

BASIC QUALIFICATIONS

- 8+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel and Excel VBA at an expert level

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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